Digital transformation is a critical component of success for businesses – accelerating its adoption is vital. Despite the lack of resources, processes, and bandwidth, customers’ competing priorities can use an extra set of hands when it comes to monitoring, analysing, and optimising their IT infrastructure.
Dell Technologies strengthens our customers’ loyalty through the quality of our products and the IT services that go along with them.
To better understand how to drive customer loyalty, our Senior Technical Account Manager Brahim Lamghari interviews Abdur Rehman Sheikh.
Brahim: Today, I am excited to host Abdur Rehman from Dell Channel Services Sales to help us understand and explore how Dell Technologies Optimize TAM Service can leverage a positive customer experience, to seamlessly help our customers acquire new Dell Technologies products, and to help customers stay loyal to the brand.
First, tell us about TAM advocacy?
Abdur: Serving as coach and a trusted advisor, it’s important to be always there proactively and prioritise the needs of the customer. This level of commitment includes assistance with critical cases, providing technical guidance and identifying the areas of the infrastructure that needs optimisation and enhancing. Customers see a direct impact in their daily IT administration tasks that moves from an ad hoc to a strategic approach.
It’s important to invest in the right technology solutions to support your digital transformation efforts
Brahim: How do we achieve maximisation of system performance and operational efficiencies through Optimize TAM?
Abdur: Through ongoing analysis and personalised guidance, Optimize for Infrastructure helps keep your storage systems, including Unity XT, PowerStore, VxRail, PowerScale, PowerProtect DD and PowerMax optimised and configured for year-round peak performance.
This optimal environment for customers accelerates digital transformation adoption; in fact, they are more likely to make repeat purchases, which can increase loyalty over time.
Brahim: Risk of data loss, downtime cause business delays – how do we avoid that?
Abdur: It’s important to invest in the right technology solutions to support your digital transformation efforts. This includes selecting tailored services that align with your business goals and needs. Optimize TAM is all about proactive support, flagging issues before they happen, providing remediation and workarounds, and applying ongoing best practices are few examples how Optimize TAM predicts and avoids issues before they happen. This awesome service can be a competitive advantage by standing out from competitors. Customers running healthy environment with low, or with no issues are indeed happy customers. Why would they go buy their next Tech refresh from somewhere else?
Brahim: Tell us more about Optimize reports and analytical activities?
Abdur: Optimize TAM orchestrates a host of tools and resources to analyse, evaluate and report on system health, providing personalised recommendations. By delivering actionable reports that are the outcome of Daily system monitoring and Deep-dive configuration and performance evaluations, customers rely on Optimize TAM to monitor the health of their infrastructure. This dependability strengthens mutual fidelity and endorses Dell services commitment and advocacy.
Brahim: How do our customers build and maintain their IT skills through Optimize TAM?
Abdur: Most IT admins will require training to learn new adopted technologies. Optimize TAM provides ongoing knowledge transfer by showing how to or sharing the right documentation and wikis. It is critical to have someone like a TAM to complete the customers IT staff for their daily admin tasks and challenges. Our engagement with IT staff drives efficiencies, increases productivity, and helps customers to feel confident in the brand.
Brahim: How do customers save time and resources managing their systems through Optimize TAM?
Abdur: By leveraging collaboration and partnerships, Optimize TAM helps accelerate in-production at full speed. The TAM’s efforts of providing different expertise, reports, and recommendations are the foundations that help to maintain customer brand loyalty. Ultimately, Optimize TAMs acts as an extended arm for IT admins to gain visibility and control on their infrastructure.
Brahim: Finally, what is the ROI benefit from acquiring an Optimize TAM?
Abdur: Optimize TAM Delivers accelerated return on your infrastructure investments. Optimising customer environments is a continuous journey. So is improving system uptime and performance, which can help prevent costly downtime and improve productivity.
- Reduced IT costs by enabling customers to better manage their systems, optimise their resources, and minimise the need for expensive support services.
- Increased efficiency and productivity by offloading monitoring and analysis tasks and allowing customers to focus on their core business objectives.
- Improved customer satisfaction and loyalty by providing proactive support and personalised guidance that helps customers achieve their goals and overcome challenges.
In conclusion, optimising an infrastructure involves improving the efficiency and performance of the IT infrastructure in an organisation. This can be achieved through the bonding of customers with their Optimize TAM, building collaboration, partnerships.
Brahim: Thank you, Abdur, for taking the time to speak with me. It has been truly insightful to learn more about Dell Technologies’ Optimize for Infrastructure service. Finally, If you would like to explore this service further, we invite you to visit us here.
