Avocent hardware maintenance offering is available in Silver Coverage for one-, two- or four-year periods. The standard warranty is 90-days but extends to 2 years with product registration. The hardware maintenance includes return material authorization (RMA) and phone support that varies by coverage. Hardware maintenance offers product updates, extended tech support, and expedited product returns for ACS, AMX, AutoView, HMX, LCD trays, LongView, MergePoint Unity, PM PDUs, SwitchView Secure and Avocent Universal Management Gateway (UMG). Silver Coverage provides 12/5 coverage of your hardware, next business day RMA.
Tech Specs
General
Service Included
Advance parts replacement
Full Contract Period
4 years
Response Time
Next business day
Details
Service & Support
Extended service agreement - advance parts replacement - 4 Years - response time: next business day
Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 4 Years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
P/N: DKMMLED185-G01
Drivers, Manuals & Support
Dell Support
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