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Dell support services for gaming PCs

Stay unstoppable in the game.

Dell offers a complete range of support services to keep your gaming PC running smoothly.

Learn how Dell support services can improve the performance of your gaming PC.

Shop for Alienware PCs with Premium Support Plus

Shop for Dell gaming PCs with Premium Support Plus

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Premium Support Service


Premium Support Plus

Premium Support Plus – Designed to help you win the game.

Premium Support Plus – Designed to help you win the game.


Get Dell’s ultimate support for your gaming PC with Premium Support Plus*. Whether you want assistance with game installation, help configuring your system settings or need assistance with driver updates, we’re here for you, 24/7*.

.Premium Support Plus comes with SupportAssist*, Dell’s exclusive technology that helps make managing your PC easier. Unlock its maximum performance when you select Premium Support Plus. It delivers automated features, such as PC optimisation scans, predictive hardware failure alerts, and automated virus and malware removal.

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Why choose Dell Premium Support Plus?

Premium Support

Premium Support – Gameplay stoppage is not an option.

Your enemies are ruthless, and you can’t afford to stop, not for one minute. With Premium Support, you don’t have to. We’re available day and night to help with everything from frozen screens to network issues, so you can get back to your game fast. It’s one more weapon in your arsenal.

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Premium Support – Gameplay stoppage is not an option.

Accidental Damage

Be ready for the unexpected with Accidental Damage Service

Be ready for the unexpected with Accidental Damage Service

No matter how careful you are, accidents happen. Accidental Damage Service* provides enhanced coverage that will repair your gaming PC after an accident to help handle life’s mishaps easily and at exceptional value.

Choose Accidental Damage Service

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1Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. The Windows 11 upgrade will be delivered to qualifying devices in late 2021 into 2022. Timing varies by device. Certain features require specific hardware (see aka.ms/windows11-spec).

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales and Service apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights.
Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually.

*Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. To find out additional information about the Dell Rewards program, click here.

*Delivery Conditions
Products marked as Free Next Day Delivery ship on the same day if ordered before 2pm and will be delivered the next business day (excl. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).

All other products ship on the Free Next Day Delivery (excl. bank holidays and weekends). Delivery method will be the fastest available and generally within 4 days, depending on customer location.

Applies to orders pre-paid in full or payment approved. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

PayPal Credit is a credit line to fund Dell purchases made online. For more information about how PayPal Credit works click here.

Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. PayPal Credit acceptance is subject to status, terms and conditions apply.