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Support Services for Home

You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.

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Premium Support Plus

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
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Accidental Damage

Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

What’s covered: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

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Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support. You’ll be ready for life’s little accidents. For more choice of cover, contact us.

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online*
Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Repairs for accidental damages like drops, spills and electrical surges

Subscribe

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Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.  

Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!

See Terms and Conditions for details.

Disclaimers

  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite service is available after remote diagnosis. Service varies by system and by region. For details about Onsite Service see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.

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*Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. Upgrade timing may vary by device. Features and app availability may vary by region. Certain features require specific hardware (see Windows 11 Specifications)

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales and Service apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights.
Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually.

*Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. To find out additional information about the Dell Rewards program, click here.

*Delivery Conditions
Products marked as Free Next Day Delivery ship on the same day if ordered before 2pm and will be delivered the next business day (excl. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).

All other products ship on the Free Next Day Delivery (excl. bank holidays and weekends). Delivery method will be the fastest available and generally within 4 days, depending on customer location.

Applies to orders pre-paid in full or payment approved. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

PayPal Credit is a credit line to fund Dell purchases made online. For more information about how PayPal Credit works click here.

Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. PayPal Credit acceptance is subject to status, terms and conditions apply.