The Dell KMM and KVM Hardware Maintenance solutions provided by Avocent is available in Gold Coverage and Silver Coverage for three, four or five-year periods. The standard warranty is three years (requires registration within 90 days) with 8/5 phone support with Return to Factory service. These additional hardware maintenance solutions include higher priority and faster response time. Gold Coverage offers anytime 24/7 telephone support with response time of 2 hours (1-2 in Severity) and 8 hours (3-4 Severity). Silver Coverage provides 8/5 telephone support with response time of 4 hours (1-2 in Severity) and 12 hours (3-4 Severity). Both Gold and Silver coverage offers advanced replacement with next business day return material authorization (RMA) product updates, extended tech support and expedited product returns for the Dell Digital KVM and Dell Analog KVMs along with the Dell 18.5 in LED KMM Console.
- Warranty offers a reliable, convenient problem-solving solution
- Features replacement service for dependable efficiency with peace of mind
- Carry-in service location for your convenience and ease of operation
- Labour service characteristics for better usability and increased efficiency
- Next Business Day - Advance Replacement service response time for timely completion with increased dependability
- 4 Year service duration to ensure maximum productivity and deliver timely results
