|Dell ProSupport Service Model|
|Dell ProSupport||Dell ProSupport for IT|
|Designed for organizations with limited or no dedicated IT staff.|
|Designed to provide tech-to-tech support for IT professionals, database administrators and internal service desks or helpdesks.|
Next, Dell ProSupport options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour onsite service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process and emergency dispatch.||Data Management and Protection|
|Enterprise-Wide Contract — Provides enhanced proactive capabilities through: |
|Customisation and Setup|
From drivers and manuals to diagnostic tools and replacement parts, Dell Product Support has you covered!