Benefits for IT Consultants
Are my reward vouchers transferrable to another IT Consultant, MSP, family or friend in the Dell Expert Network programme?
If my client contacts Dell directly or is contacted by Dell and makes a purchase, will I be rewarded with a reward voucher for the sale?
UK Dell Expert Network - Membership Terms
These terms and conditions (the “Terms”) describe the benefits, criteria, conditions, requirements and rules of membership and participation in the Dell Experts Network (the "Network"). By registering and participating in the Network, you agree to these Terms, which may be updated from time to time without prior notice. Dell reserves the right to modify or discontinue the Network at any time and for any reason.
2. Network Overview
The Dell Experts Network was created to reward and educate IT Consultants and Service Providers (“Network Members”) who refer their customers to Dell or purchase from Dell on behalf of and in the name of their clients. Network Members are eligible for rewards on qualifying purchases and have access to dedicated sales support on Dell technology, products and services.
3. Eligibility and Participation Requirements
The Dell Experts Network and associated benefits are available only to individuals who meet the criteria for Network membership as defined by Dell in its sole discretion. To qualify for the Network and Network benefits as a Network Member, you must be an individual professional who provides information technology consultancy services to individuals or legal entities in the private sector with up to ninety-nine (99) employees (“Small Business Customers”). To participate, you must fill out the registration form at www.dell.co.uk/dellexpertnetwork and accept the Dell Expert Network Membership Terms. A Dell sales representative will contact you to determine whether you meet the Network eligibility requirements. If you meet Network requirements, the Dell agent will enroll you in the Network, capturing detail of your eligible Small Business Customers, and you will receive a welcome email.
The following categories are ineligible for Network membership:
- Employees of companies participating in the Dell Partner Program or any other Dell resale program;
- Employees working in the IT department of public or private companies, unless you provide consulting services to other Small Business Customers on an autonomous, individual basis. In this case, you will not receive Network benefits on purchases made by or on behalf of your employer;
- Companies engaged primarily in the resale of IT products, including, but not limited to, those who intend to resell equipment to or for public entities.
4. Network Rewards
If you are accepted into the Dell Expert Network, and for as long as you remain eligible for Network participation, you will receive three percent (3%) in rewards (“Rewards” or “Network Rewards”) for every qualifying purchase that you place with Dell on behalf of and in the name of your Small Business Customers, calculated against the total value of those transactions. You will also receive rewards on purchases placed directly by your verified and linked Small Business Customers. Your Rewards total will be communicated to you by your DEN Account Executive once per quarter. Those Rewards may be used toward the purchase of subsequent online or offline purchases directly from Dell, and will expire 90 days from date of issuance by your DEN Account Executive. Rewards are subject to a quarterly threshold and cap, as described below. The threshold and cap are determined by Dell in its sole discretion and may vary from quarter to quarter. Rewards will not be issued for purchases for which Dell does not receive timely payment, or that are returned for a refund. Rewards earned as part of the Dell Expert Network are separate and in addition to any rewards earned by the Network Member on its’ own purchases as a member of any other UK applicable Dell loyalty or rewards program. If you are a Dell Rewards Program member, you will not receive Dell Rewards Program points / coupons for purchases on which you earn Dell Expert Network Rewards (total Rewards per purchase will not exceed three percent (3%)).
a. Rewards Threshold
To qualify for rewards, you must meet the quarterly minimum rewards threshold as communicated by Dell via your welcome email or otherwise on a quarterly basis.
b. Rewards Cap
Rewards are also subject to a quarterly rewards cap of five thousand GBP (£5,000.00) (the “Rewards Cap”). Once the cap is met, your remaining purchases during the quarter will not be eligible for Network Rewards. Dell reserves the right to change this Rewards Cap at any time. In the event that the Rewards Cap is modified, these Terms will be updated and notice will be provided to existing Network members.
After the Network Member has met any relevant Rewards Threshold and subject to the Rewards Cap and to Dell having both invoiced and received payment from your Small Business Customer for the relevant qualifying purchase, Rewards are communicated to you and issued once per quarter.
c. How to Redeem your Rewards against a purchase
When you wish to make a purchase redeeming your Rewards, please contact your DEN Account Executive who will process your purchase over the phone. Rewards can only be redeemed on ‘for work’ products – see www.dell.co.uk/forwork If your basket value is greater than the value of your Rewards you need to pay the difference through normal Dell payment methods. The basket value must be greater than the value of your Rewards, e.g. if your Rewards total is £350, then you need to make a purchase of £351 (minimum) to use your Rewards. Rewards may not be used in conjunction with other Dell promotional coupons. You are entitled to redeem your Rewards against the Dell promotional price.
Dell Fiscal Calendar
For purposes of the Rewards Thresholds and Rewards Caps, the fiscal quarters shall be three (3) month periods being February 1 of each year (Feb, Mar and Apr = Q1, May, Jun and Jul = Q2, Aug, Sept and Oct = Q3, Nov, Dec and Jan = Q4).
5. Additional Network Benefits
In addition to being eligible for Rewards, Network Members may receive complimentary access to courses on Dell products and services, courses from Dell Partners, and will have the assistance of a dedicated account Executive who will serve as a single point of contact regarding Network membership and rewards. Network Members may also be provided additional advantages from time to time, such as participation in events, campaigns, access to the Dell Solutions Center and Microsoft Technology Center, and special offers.
6. General Network Rules and Restrictions
a. You shall not purchase Dell products for resale.
b. In order to qualify for Rewards, purchases must be placed on behalf of and in the name of a Small Business Customer with the dedicated sales team for the Dell Experts Network.
c. Network benefits, the Rewards Threshold and the Rewards Cap may be changed at any time by Dell without any prior notice. Any changes to the Network or the Rewards Threshold or Rewards Cap will be published on the Network Portal, and it is your duty to keep abreast of such changes.
d. The Dell Experts Network may be canceled by Dell at any time without notice. In the event of termination of the Dell Experts Network, you will receive any Rewards owed as of the date of termination.
e. You are solely responsible for compliance with all applicable laws, rules and regulations with respect to products, services or solutions you provide or refer to Small Business Customers.
f. You agree that you will not share (with your Small Business Customers or other third parties), publish, submit or post any blog, social media post, tweet, text, photograph, video, music, audio/sound recording, artwork or other content, material or information (collectively, the “Material”) that:
i. Violates or infringes any rights of any other party, including but not limited to copyright, trademark, privacy, publicity or any other intellectual property rights;
ii. Contains material that is inappropriate, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous;
iii. Contains material that is unlawful, in violation of or contrary to the laws or regulations of any jurisdiction where the Material is created;
iv. Contains information that you know or reasonably should know to be false, inaccurate or misleading;
v. Makes any claims about Dell or Dell products that would require substantiation, other than as provided and approved by Dell;
vi. Contains content that is, or may reasonably be considered to be, hate speech, or promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age;
vii. Contains material or content for which you have been compensated or appear to have been compensated or granted any consideration by any third party;
viii. Disparages Dell or any other person or party; or
ix. Contains material not consistent with the image and values of Dell.
Dell agrees to grant the Network Member a limited, revocable, non-assignable, non-sublicensable, royalty free, non-exclusive license to use its name, logo, and trade and service marks (the “Dell Marks”) for the purpose of accurately identifying the Dell Products and related services and describing the Dell Experts Network to Small Business Customers in accordance with these Terms. Network Member must obtain prior written approval from Dell for all uses of Dell’s Marks. The Network Member agrees to preserve and respect the value and integrity of the Dell logo and any other Dell trademarks, and comply with all Dell brand, trademark and logo guidelines. The Network Member shall change or correct, at its’ expense, any material or activity that Dell decides is inaccurate, objectionable, misleading, or a misuse of the Dell Marks. Except as provided herein, the Network Member shall not register or use any domain name or business name containing or confusingly similar to any Dell name or mark. Network Member acknowledges and agrees that it shall have no rights whatsoever in any of the Dell Marks other than the rights set forth in these Terms. Nothing in these Terms or otherwise will be deemed to grant to the Network Member an ownership interest in the intellectual property rights in Dell Marks, Products or services, in whole or in part.
8. Limitation of Liability
In no event shall Dell be liable or responsible to a Network Member for any incidental, indirect, special, or consequential damages whatsoever, even if Dell has been advised, knew of, or should have known of the possibility thereof. In no event is Dell liable for lost income, revenue, or profits, loss of business opportunity, loss of good will or reputation, lost or corrupted data or software, business interruption, or procurement of third-party products or services. Dell’s total liability under this agreement shall not exceed the amount of the Rewards paid by Dell in respect of qualifying purchases placed by the Network Member on behalf of its Small Business Customers, during the twelve (12) months preceding any claim.
You will indemnify, defend, and hold Dell harmless from any third-party claim arising from or related to
(i) your representations, warranties or omissions;
(ii) alleged or actual negligence or violation of applicable law; or
(iii) death, bodily injury, or property damage to a third-party actually or allegedly caused in whole or in part by your actions or omissions. You will not settle any claim under this section without Dell's prior written consent, such consent not to be unreasonably withheld.
a. Dell’s failure to enforce a right does not mean that Dell has waived that right.
b. Dell may assign its rights under these Terms, but you may not do so.
c. These Terms comprise the entire agreement between Dell and you about your participation in the Network.
Information exchanged in connection with the Network that is not generally known to the public, whether or not it is expressly designated as confidential or which, due to the nature of the information or the circumstances surrounding its disclosure, should reasonably be understood to be confidential (“Confidential Information”), may only be disclosed to an associate of a [Member] on a “need-to-know” basis and shall be reasonably protected against disclosure to third parties. The receiving party shall be liable to the disclosing party for disclosures by its or its personnel, associates or advisors. The Parties’ obligations to protect Confidential Information shall survive the expiration or earlier termination of these Terms for three years.
12. Data Privacy
Network Members shall comply with all privacy laws and regulations that are applicable to that party in relation to the processing of personal data under these Terms. In this clause, “personal data”, “controller” and “processing” shall have the meaning set out in the General Data Protection Regulation (EU) 2016/679. To the extent that Dell may process any personal data on behalf of the Network Member in the performance of this Agreement, Dell shall only do so in line with applicable laws and regulations and in accordance with a form of a data processing agreement to be agreed between the parties. Where Dell processes any personal data acting as a controller, it shall do so in accordance with its country specific privacy policies, available at www.dell.com/Privacy. Network Member agrees that it will obtain all necessary rights, permissions and consents prior to disclosing any personal data to Dell.
13. Governing Law; Dispute Resolution
These Terms shall be governed by the laws of England and Wales. To the extent permitted by law, the English courts will have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, the Network and your access to and participation in the Network. The U.N. Convention on Contracts for the International Sale of Goods does not apply. There are no third-party beneficiaries to these Terms, including the Contracts (Rights of Third Parties) Act 1999.