We’re getting closer folks. I know that many of you are upset that we haven’t started this program yet. As soon as I can share more definitive details, I will. In the meantime, we appreciate your continued patience.
Update, 8/13: The link for the XPS 700 Exchange Program is now live:
When we roll out the worldwide Motherboard Exchange program, XPS 700 users will have the option of ordering on-site service at no charge. XPS 710 customers will have the option to purchase on-site service. Before you have to make a decision of choosing on-site service or not, we wanted to give you some insight on what’s involved to allow you to make an informed decision.
To help with that, I asked Russell Thompson, who is one of our Worldwide Service Program Managers for XPS, to walk folks through the actual upgrade process. He starts with an XPS 700 unit, and goes through all the steps required to remove the XPS 700 motherboard and upgrades it to the an XPS 720 using the hardware kit that you will receive.
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