Processor Update on the XPS 720 & 720 H2C

Update—August 8, 4:30pm CDT:  My apologies to XPS 7xx customers. I published this post last night at 10:15pm, but did not publish it on the home page of Direct2Dell. Sorry for the error on my part.

Several of you have been following the QX6800 quad core processors on the H2C since my earlier post. In that post, I had said we expected to fulfill orders at 3.73GHz (QX6800 overclocked to Bin +3) within 4 weeks. Since we were able to do that sooner than originally thought, we upgraded the orders to Next Day delivery and shipped them to customers instead of going the callback route like we had originally planned.

Since we worked through those pending orders last week, we are now offering the QX6800 at 3.73GHz on new XPS 720 H2C systems. Beyond that, I’m also getting questions on the quad core QX6850 and whether or not we will support it.  The XPS team is currently testing the QX6850 to learn the high end characteristics of the chip, so we haven’t yet made a decision about it yet.

If you are an existing XPS 720 H2C customer who has a QX6800 that’s not running at 3.73GHz, please contact XPS Technical Support to troubleshoot. To do so, customers in the United States can call 1-800-232-8544.

Customers outside the United States can do the following to find the appropriate phone number:

  • Go to
  • Choose Contact Us
  • Choose Technical Support
  • Choose Call Technical Support
  • Look for the listing for XPS Support

While I’m on the subject of processors, I’ve gotten lots of e-mails and comments from folks asking what processors we’ll support on the non-H2C XPS 720 motherboard. Here’s the current list of processors:

  • E6600  2.4GHz dual core
  • E6700 2.66GHz dual core
  • Q6600 2.4GHz quad core
  • QX6700 2.66GHz quad core
  • QX6800 3.0GHz quad core

I’ve been keeping up with lots of the questions related to the mobo exchange program and will try to address at least some of them in posts before we launch the program on August 13.

Update, 8/13:  The link for the XPS 700 Exchange Program is now live:

About the Author: Lionel Menchaca