Dell Updates Sony Battery Recall Information

Some of you may have seen our battery recall update this morning. When we announced the battery recall in August, we said that the affected batteries were cells manufactured by Sony. Based on new information we recently received from Sony, today we increased the number of affected batteries from 4.1 million batteries to approximately 4.2 million. Are there new models being recalled? No. The affected battery model numbers and date range of April 1, 2004 through July 18, 2006 remain unchanged.

What does this new information mean to customers? We are urging all customers to check (or re-check) all battery packs by going to our battery recall site or calling 1-866-342-0011, Monday through Friday, 8 a.m. to 5 p.m. Central Time—even if you have received a “No need for replacement” confirmation from the website, please check it again. The safety of our customers is our highest priority.

About the Author: Lionel Menchaca