A Letter from Michael Dell: We’re Here to Help

Update April 3, 2020: On a personal note, Susan and I are dedicating $100 million through the Michael and Susan Dell Foundation to support global initiatives related to COVID-19 so more people get the help and support they need during this difficult time. I have shared more detail about that on LinkedIn.

To our customers and partners:

With the full impact of the COVID-19 virus uncertain, our world feels unsettled. I was with our global team in a virtual town hall this week where we talked a lot about this, and our priorities to keep each other and our communities healthy and safe and take care of our customers’ most critical needs. I thought I’d share some of that conversation with you and update you on the things we are doing, as we reinvent how we work and live during the COVID-19 pandemic.

Today, we published a post on our blog to provide you with broad updates on how we are taking precautions, supporting communities, and enabling you to continue your work and personal lives in this evolving environment. We will use the blog to post regular updates as we work through this dynamic situation together.

Like you, we are stressing the importance of health and safety with our team, their families and the communities where we live. We must protect each other and especially our most vulnerable – our elderly and those with underlying conditions. Our Environmental Health and Safety team is following closely the advice and guidelines of the World Health Organization, our national centers for disease control and local health authorities. At the same time, we are managing the impact on our own business and supply chain operations, so we can take care of you. Whether enabling a remote workforce, ensuring business continuity, powering the technology for infectious disease prevention and control, or providing simple, human advice, support and friendship – we are here to help.

My thanks for what you are doing to protect our world during this difficult time. It is our honor to be your partner. Thank you for the trust you put in us.


About the Author: Michael Dell

Michael Dell is chairman and chief executive officer of Dell Technologies, an innovator and technology leader providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important information. With revenues of $91B and 157,000 team members, Dell Technologies is one of the world’s largest IT companies serving the needs of global corporations and governments to small businesses and consumers. The company's unique structure allows innovative, fast-moving startups to co-exist with, and leverage, the global reach and trusted reputation of the large enterprise. Michael’s story started when he founded Dell Technologies with $1000 in 1984 at the age of 19. Notably quoted as saying that “technology is about enabling human potential,” Michael’s vision of how technology should be designed, manufactured and sold forever changed the IT industry. In 1992, Michael became the youngest CEO ever to earn a ranking on the Fortune 500. Known and admired for his astute business vision and bold moves, Michael took Dell Technologies private in 2013, setting the stage to architect the largest technology deal in history with the combination of Dell, EMC and VMware in 2016 and the subsequent relisting of Dell Technologies on the public markets in 2018. In 1998, Michael formed MSD Capital, a private investment firm that exclusively manages the capital for the Dell family. And in 1999, he and his wife, Susan Dell, established the Michael & Susan Dell Foundation to accelerate opportunity for children growing up in urban poverty in the U.S., India and South Africa. Michael is an honorary member of the Foundation Board of the World Economic Forum and is an executive committee member of the International Business Council. He is also a member of the Technology CEO Council, the U.S. Business Council and the Business Roundtable. He serves on the advisory board of Tsinghua University's School of Economics and Management in Beijing, China and on the governing board of the Indian School of Business in Hyderabad, India. He is a board member of Catalyst and also served as the United Nations Foundation's first Global Advocate for Entrepreneurship.