We know that customer experience (CX) matters now more than ever before. We know that you, our customer, are not just buying a product or service from us; you are buying an experience and a relationship, a true strategic partnership to enable you to achieve your goals.
That’s why at Dell, we view “CX” as more than a buzzword. To us, CX is the accumulation of everything our team members do, consistently, every day, to enable your business.
We believe that every one of our team members supports your end-to-end experience with our brand – from product development to post-sales service and support, and across corporate functions such as finance and legal. We know that the small, daily interactions we have with you mean as much as the big technology innovations we bring to the table. So this month, in honor of the industry-wide Customer Experience Day (CX Day), our employees are gathering in more than 50 locations around the world to celebrate their role in helping your business to thrive.
Last week on October 3, we hosted two of our largest events at Dell Technologies’ anchor locations – Round Rock, Texas and Hopkinton, Mass. These events were attended by customers, team members and even celebrity guests – including Shaquille O’Neal and David Ortiz – who know the real value of teamwork, aligning to this year’s theme, “Every Connection Counts.”
The celebrations will roll on across the globe between now and mid-October, with 55 CX Day events scheduled to take place!
Take a look at some of my favorite highlights from this year’s CX Day activities in the video below. Thank you for trusting us with your business – together, we’re driving human progress and changing the world for the better in so many ways!
