Since I blogged about our Driver Download Manager functionality last week, some customers like mattroberts, nigel1999 and terryko and others made it clear they did not want to have to download an app to get driver downloads. To be clear, the Driver Download Manager was meant to be optional.
Customers like kittykat21589 rightly pointed out there was a bug in our opt out functionality. Yesterday we made a configuration change on the site to fix this. The opt out to download via Browser without the Driver Download Manager is now working correctly. We apologize for any frustration this has caused and will be closely monitoring the site over the coming days to ensure it continues to work as expected.
Here's the option you should see the next time you download a file from support.dell.com:
And for Firefox users like keepsloanweird who reported that the Driver Download Manager app doesn't work properly, take a look at my comment for clarification. The short answer is that the app requires both Microsoft .NET 3.5 Service Pack 1 and the Microsoft .NET Assistant 1.1 to be installed.
It was never our intention to force users to install and use the Driver Download Manager. Although some of you may choose not to use the Driver Download Manager I would hope that at some stage you may give it a try to see the benefits it can provide.
Thanks again to our customers for the direct and honest feedback. If you have more to share on the topic, let me know with a comment below.