Dell Premium Support – Hassle-free Tech Support on Your Terms

For those of us who are seen as the technical experts in our circle of family and friends, we become the de-facto resource when things go wrong – whether it’s the blue screen of death or an application that freezes. At the end of the day, we all want answers from a knowledgeable resource and help with issues no matter where they stem from – hardware or software.  After all, sometimes it’s hard to tell.

A man sits in front of a Dell laptop

Dell can help, wherever you are. We’re excited to expand Premium Support outside the US and Canada to 109 countries across Asia-Pacific, Europe, the Middle East, Africa and Latin America on May 3, and in Japan on May 10.  Now, even more of our customers will have 24×7 access to highly trained technicians for both hardware and software issues, onsite service when needed, and proactive automated support to help resolve problems much faster and easier. Check out our press release for more details.

When you have an issue with your system, our award-winning SupportAssist technology automatically begins resolving your issue and we proactively contact you to discuss what we found as well as next steps. Dell starts the conversation with you, which is completely different from traditional support when you have to contact the vendor and answer a litany of questions before the resolution process even begins.

With Premium Support enabled by SupportAssist, customers spend up to 86 percent fewer minutes on the phone with technical support and take up to 59 percent fewer steps in the support process compared to Dell’s basic hardware support. This returns valuable time to your day so you can focus on other important matters.

Technical issues can be time-consuming to address – whether you’re facing these issues yourself or serving as the expert for your friends and family. That’s why we at Dell are serious about our responsibility to deliver intuitive support services that can help you resolve technical issues quickly and easily.

Your input to us has been invaluable in developing and improving our support programs. We are excited to deliver Premium Support, but our efforts won’t stop here. Keep the feedback coming about how we can better serve you as your needs and technology evolve.

Learn more about how Dell Premium Support is redefining customer support visit:

Note: Dell does not make unsolicited calls asking to charge to fix an issue a customer did not report or previously request help with unless they have signed up for our premium support services like Dell Tech Concierge, Dell Premium Support or Dell ProSupport services. If you have any doubt about an unsolicited tech support phone call, hang up and call Dell. Read this post for more information about technical support phone scams.

About the Author: John Moody

John Moody serves as Vice President of Client Solutions Services Product Group. In this role, John is responsible for the worldwide design, development and marketing of Dell Support and Deployment services for all client units such as PCs, Thin Clients, Notebook’s and IoT. John has 21 years of Services, Sales/Online Marketing and Product Marketing experience at Dell. Prior to joining Dell in 1996, John worked in Insurance and Health Care Systems Integration for Electronic Data Systems for 8 years. After graduating from the University of Texas at Austin in 1985 with a BBA in Accounting, John worked for Coopers & Lybrand, auditing and consulting in a variety of industries. John is a native Texan who currently lives in Austin, Texas with his wife Lea. John enjoys running, biking and water skiing. He has two children, 26 year old daughter Maddie who also works in the technology industry and 24 year old son Jacob, a university student in Austin.