EMC MOBILE: Your Companion for Technology Insight and Product Support

Your EMC MOBILE Companion

Just in time for #EMCWorld, the EMC MOBILE app for iOS and Android will be releasing a new and improved version on May 1st. A favorite among EMC customers, the EMC MOBILE app will feature exciting new support features and functionalities with its v.3.2 release, making it your ideal companion for technology insight and product support on the go.

twitter-splash-iphone.jpgBringing you visibility and awareness regarding activities occurring with your EMC products, the EMC MOBILE 3.2 app enables you to stay engaged, access and browse technical documentation, and stay in touch with the latest in EMC product news (just shake your phone!). On May 1st, the newest version of the app will become available for iPhone and Android devices. The latest version will allow you to search the EMC Knowledgebase, manage your full Service Request lifecycle, and engage with your peers and EMC product experts in our community support forums.

What’s New?

We’re excited to bring these new capabilities to your fingertips with our May 1st release. Here’s what you can expect to do with the next release of the EMC MOBILE app:

  • Create, Update and Monitor your Service Requests (Status, Notes, Severity)
  • Cache Service Request Content for offline reading
  • Search Knowledgebase articles and find solutions to problems
  • Enhance situational awareness by viewing Contract and Connectivity status related to an SR

Product Support – At Your Fingertips

Through the EMC MOBILE Reference Library, you’re able to view technical documentation in real time. You can even personalize your library with products and solutions that you work with, or visit the cloud to download new docs and learn something new. The new app also gives you the ability to search for Knowledgebase articles and find answers to problems. Access to the EMC Community Network (ECN) support forums allows you to participate in technical discussions, view best practices, post questions and receive expert advice from other customers and EMC product engineers. You can also participate in our Ask the Expert events as well. Once registered for the EMC Online Support site, use the same login credentials to access support features on EMC MOBILE. reference-android.jpg

Get EMC MOBILE on the iTunes and Google Play app stores on or after May 1!

Download EMC MOBILE from iTunes

Download EMC MOBILE from Google Play

Already Have the EMC Support App?

That’s okay. You’ll still be able to use it, but the EMC Support app will no longer be updated after 5/1/2016. To get the most out of your mobile support experience, we encourage you to download the new EMC MOBILE 3.2 app to your device after May 1st and take advantage of its great, new support capabilities and enjoy improved SR management functionality, access to Knowledgebase articles, system contract and connectivity status, and more!

Have questions? Please post your comments and questions below and we’ll get back to you with answers! You can also learn more about EMC MOBILE at http://www.emc.com/emcmobile.

Holly Anderson

EMC Social Support Strategy

Follow Us @EMCSupport

Holly Anderson

About the Author: Holly Anderson

Holly Anderson is an award-winning, multi-platform communications expert with 20 years’ experience leading corporate communications and social media strategy for global online marketing and support.