Helping States Meet Growing Technology Demands With New Healthcare Practice

If you live in the U.S., you have probably heard about the healthcare reform legislation that recently became law. You may also have heard that the State of Massachusetts’ Health Connector program was the model for portions of the bill. But did you know that Dell Services has been one of the principal providers of technology services to the Massachusetts Connector since 2008?

Perot Systems, and now Dell Services, has played an integral role in helping the Connector keep up with demanding enrollment, billing, customer support, and call center needs, by drawing on our deep healthcare and technology expertise. Now, we are excited to help other states benefit from the best practices we learned in Massachusetts.

Today, Dell Services is launching a new “State Healthcare Services” practice to help the remaining 49 states without a Connector style program meet the demanding requirements of the healthcare reform legislation, while also helping them stay ahead of growing technology challenges. Not only does the federal legislation require each state to establish Health Insurance Exchanges by 2014 (an area in which Dell Services is uniquely experienced due to our work for the Massachusetts Connector), it will also lead to drastic increases in the number of state residents eligible for Medicaid, a change that states must be prepared to handle almost overnight. As you can imagine, meeting this need will require careful advanced planning. Our experience with Massachusetts, as well as our experience in the Healthcare and Government industries, gives us the knowledge and experience to help states think ahead and begin to address the technology needs around the corner.

I’m excited about this opportunity to help other states utilize technology to help their residents access the best healthcare coverage possible. To learn more about our experience and the new State Health Services practice, visit the State Health Services section on

About the Author: Melissa Boudreault