More Value for Your Dell ProSupport Service Contract at No Additional Cost

Does your IT organization spend a significant amount of money on the painful support tasks below?

  • Monitoring hardware performance
  • Extensive fault troubleshooting
  • Responding to hardware failures
  • Providing system maintenance
  • Managing warranty renewals
  • Tracking asset inventories

Dell Services can help! Today Dell Services made the most significant enhancement to Dell ProSupport since its initial launch two years ago, with a set of new Remote Support features on Dell PowerEdge servers, including Phone Home capabilities.

These features will allow Dell ProSupport customers to have a more efficient and personalized support experience through the new Services software platform – Proactive Systems Management.

Dell Proactive Systems Management is a Web-based application with an online portal view that enables transparent visibility to your server environment, helps to proactively identify hardware failures, and monitors service contract status. This technology enables the new remote support server enhancements to Dell ProSupport1 at no additional charge, based on your applicable service contract (subject to minimum system requirements). Deploying this SaaS based technology is quick and easy. By allowing Dell to securely monitor data and rapidly provide service remediation for most Dell PowerEdge servers, you can efficiently and effectively maximize your IT resources.

Now, ProSupport customers with 10 or 10,000 servers can take advantage of these features throughout their entire server environment with compatibility stretching back to sixth generation PowerEdge servers and can monitor systems running Windows or Linux as long as the Dell OMSA agent is installed.

The level of features is based on the level of ProSupport contract on the system as shown below (click on it to see a larger version):

For more information on features, technical implementation/architecture and how to get started, go to

About the Author: Mark Bilger