Reimagine IT Service Delivery with the New APEX Console

The APEX Console is where Dell Technologies APEX becomes a self-service, interactive experience.

Today is an exciting day at Dell Technologies World 2021. All eyes are on the Dell Technologies APEX announcement, which brings a portfolio of as-a-service offerings that simplify your digital transformation while giving you the control and governance your critical workloads demand. The window into APEX is the Dell Technologies APEX Console, which provides a unified experience for modern IT service delivery, so you can drive the right outcomes for your business.

The APEX Console is where Dell Technologies APEX becomes a self-service, interactive experience. It empowers your users and stakeholders – developers, administrators and managers alike – with the insights, actions and workflows necessary to create a more agile IT organization.

Graphic showing APEX as-a-service features.

Using the APEX Console, you and your organization have a single interface to:

  • Discover resources from a catalog of Dell Technologies infrastructure services
  • Configure and subscribe to new services more quickly and easily with built-in approval and purchasing workflows
  • Deploy and provision your critical workloads and resources across your new services
  • Monitor and manage your services while tracking key performance indicators for your business objectives
  • Proactively optimize performance with complete transparency into utilization and spend
  • Update or renew your subscriptions, and quickly grow service capacity to keep pace with your growing business

As-a-Service, at your service

Discovering services and exploring configuration options – with clear and transparent cost information – shouldn’t require hours of research and numerous meetings. As you embark on this APEX journey with us, you’ll start with the modern, self-service ecommerce experience through the APEX Console. You can browse our catalog of subscription-based APEX services with fixed-rate and usage-based pricing models. Today, that catalog includes APEX Cloud Services (APEX Hybrid Cloud and APEX Private Cloud) and the new APEX Data Storage Services.

Within the Console, you can then create, configure and place subscription orders through self-service workflows that offer the ability to save draft configurations or submit them for financial approval. Console administrators can use your organization’s policies to specify who should have permission to create, review, approve and place orders.

When subscribing to new services and expanding existing ones, built-in site surveys, order tracking and colocation deployment options ensure your services are deployed within your chosen IT environment quickly.

Once your subscription has been activated, the APEX Console gives complete visibility of billing details and documents, including invoices, credit memos, and even pre-invoice usage reports for APEX Flex On Demand customers.

Making agility a priority

The modern IT experience demands greater self-service for IT and financial users, and APEX Console delivers. From configuring services and deploying use cases to querying historical billing details and planning for future growth, the APEX Console provides all of the tools to power your IT journey with any user within your organization.

In addition to enabling project leads to choose new services and helping finance users to manage the budget, the APEX Console empowers IT users to monitor and modify subscriptions to increase capacity, improve performance and balance active and backup storage data sets. For APEX Data Storage Services, the APEX Console includes integrated monitoring and capacity management capabilities to give you a quick look at your system health, then provides access to deeper insights and metrics to optimize performance and utilization with predictive analytics for capacity management and forecasting. At every step of the APEX journey, the APEX Console provides the visibility you need to be agile and stay one step ahead of the competition.

This modern, unified workflow aligns your business objectives across infrastructure, software, licensing, documentation and support. Having oversight of all your resources through the APEX Console enables a more agile IT department that can meet mission critical business demands.

Extended regional availability

Customers in the United States, United Kingdom, France and Germany can access the APEX Console in English, French and German and price available APEX services in the corresponding local currency.  Additionally, APEX Flex On Demand customers from a range of countries worldwide including Canada, Mexico, Spain, Italy, Ireland, Switzerland, the Netherlands, Australia, New Zealand, Japan, China, Singapore and India are supported in the APEX Console as well.

Get started today

We’re excited for you to join us!

If your organization has not yet been onboarded to the APEX Console, visit the website or have your organization administrator connect with your Dell Technologies account representative today. Once onboarded, your organization’s local administrator can add you as a user and assign the appropriate roles and permissions, at which point you can sign into using your credentials.

Stay tuned as we’ll be releasing additional offers and capabilities within the APEX Console continuously. Beyond adding support for more languages and currencies, we will be adding new provisioning and monitoring capabilities, and a more extensive set a developer tools – including public APIs for automating and integrating APEX Console functions – to enable a more modern and agile IT experience.

Come reimagine how IT services are delivered, wherever you need them, with the APEX Console as your unified experience for simpler and more agile IT service delivery.

David Lowe

About the Author: David Lowe

David Lowe is Director of Product Management for APEX Console at Dell Technologies, where he and his team drive roadmap and strategy to deliver compelling end-to-end customer experiences to power the APEX service portfolio. David joined Dell in 2019 with over twenty-five years of experience in helping customers design, build, deploy and manage Internet and Cloud solutions. Previously, David worked at Amazon Web Services for four years, leading server software deployment features and the container product portfolio for AWS Marketplace. Prior to AWS, he spent 13 years at Microsoft where he drove a variety of initiatives across the Server and Tools Division, including developer certification programs, customer security guidance training, Windows Server 2008 launch programs, and Microsoft Azure product planning and business development. David moved from Ireland to Seattle in 2001 and is the author of BizTalk Server: The Complete Reference. In his spare time you'll find him spinning tunes as a house music DJ, producing and acting in local feature films, or collecting and reading classic Marvel comics.