Where In the World is Dell Chat?

I recently shared information about how to reach Dell Chat Support. Direct2Dell reader JQ responded to that post telling us that they hadn’t been able to locate Chat Support in Malaysia.

Good news! We have Chat Support in Malaysia, too! In fact, Dell offers Chat Support for several countries and in a variety of languages.

Finding Chat Support in your country:

A chat icon and link will be visible on the country’s Dell Support site home page, support.Dell.com, when Chat is a support option for that country. If you’re not sure how to access Dell’s country specific support pages please go to support.Dell.com and scroll to the very bottom of the page. You will find a country selection dropdown like the one pictured below:

  SDC Country 2

Select the country in which you need support. The Chat support option will be found on the pages under the “Support” heading. You will need to opt for support from the country where your system was purchased.

If you are wondering if Chat Support is available where you are, the below should be a handy reference

Countries offering Chat Support:

Anguilla, Antigua, Australia, Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, France, Grenada, Guatemala, Guyana, Haiti, Honduras, India, Ireland, Jamaica, Japan, Korea, Malaysia, Mexico, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Saint Lucia, Saint Vincent and the Grenadines, Singapore, South Asia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom, United States, Uruguay, Venezuela.

Languages supported in Chat:

  • · English
  • · Spanish
  • · Portuguese
  • · French
  • · Japanese
  • · Simplified Chinese
  • · Korean

Language support will vary by region.

Note: Hong Kong & Taiwan Chat Support in Traditional Chinese will be offered in the coming weeks.

Remember, if chat is available in your Country / Region all you need to do is click the link that looks like the image below. If you don’t see this link on your country’s support pages we hope to have our chat support available to you soon.

Chat link

I’ll be back soon to share with you the top 10 reasons our customers tell us they love chat support.

About the Author: Debbie Davenport