To Our Customers and Partners,
At Dell Technologies, we’re harnessing the innovations of Dell, Dell EMC, Pivotal, RSA, SecureWorks, Virtustream and VMware to be your best, most trusted partner on the journey to your digital future. We are 100% focused on you, our customers and partners, and on maximizing your investments across our family of businesses.
Because our combination is very complementary, we do not expect any changes in the product roadmaps except for new products we create that bring all of our innovation together. Our R&D teams are innovating at a record pace in all areas—including mid-range storage where we are fully committed to, supporting and investing in both EMC Unity and Dell Compellent SC.
We do not expect any changes in your service SLAs and roadmaps. We’ll continue to deliver the consistent, high quality services you expect. While at the same time, we’re working to unify and evolve a more seamless experience across Dell and EMC. In fact, our first offering from our integrated roadmap, ProSupport One for Data Center, is already available.
When it comes to customer and partner relationships, we’re all ears. We’re listening to you to understand the best choice for account team leadership. We’ll provide a unified sales experience with a single point of contact and we’re combining the very best of the Dell and EMC partner programs into a single industry-leading program. Both of these will be ready February 1 at the start of our new financial year.
We exist for you, our customers and partners. Your success is our success. All our decisions and strategies are designed to protect and ensure the success of your existing and future investments, so you can focus on what’s really important—preparing your organization for the enormous opportunities ahead.
We appreciate your business. We don’t take it for granted and we will continue to work hard every day to earn your trust.
– Michael Dell