Support Service

Support Service
Get the most out of your system with a support service which provides expert support, fast repairs, proactive issue detection, and more.
Your support service options depend on your system’s operating system.

Which support service is right for you? 
Support Service Eligible Systems Benefits
Premium Support Plus Inspiron (ProOS or HomeOS), XPS, G Series, Alienware
  • Get all the benefits of Premium Support, even when you travel.
  • Protect your PC with Accidental Damage Service in event of liquid spills, drops, or electrical surges.
  • Fix PC problems with AI-powered technology that proactively detects and removes viruses and malware.
  • Best for personal use with the Windows Home operating system. (Not compatible with the Ubuntu operating system).
Premium Support Inspiron (ProOS or HomeOS), XPS, G Series, Alienware
  • Resolve issues with 24/7 expert technical support, or a technician comes on site to you at home, school, or work. 
  • Protect your PC with AI-powered technology that proactively detects and removes issues, viruses, and malware.
  • Best for personal use with the Windows Home operating system. (Not compatible with the Ubuntu operating system).
ProSupport Plus Precision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
  • Get all the benefits of ProSupport, combined with Priority Access to single-source hardware and software expertise. 
  • Protect your PC with Accidental Damage Service in the event of liquid spills, drops, or electrical surges.
  • Protect your personal data with Keep Your Hard Drive (KYHD) coverage for control over your data and disposal options, even if you get a replacement.
  • Includes Service Account Manager for account reporting and planning (requires 500-system minimum for ProSupport Plus).
  • Best for business use with Windows Pro or non-Windows operating systems.
ProSupport Precision, OptiPlex, Latitude, Chromebook, XPS, Inspiron (ProOS or HomeOS) , Alienware (except Stream).
  • Fix PC problems before they occur with AI-driven features to predict, detect, and resolve issues.
  • Resolve issues by phone or chat with 24/7 in-region engineering support.
  • Receive next business day onsite service after remote diagnosis.
  • Best for business use with Windows Pro or non-Windows operating systems.
Basic Support All
  • Provides online tools to identify and fix issues and offers technical support on hardware issues by phone or chat during business hours.
  • Repairs done by device mail-in, or have a technician dispatched to your home, school, or work after remote diagnosis. (Depends on level of support selected and the issues, as covered by your warranty).
Learn More about support services for systems with the Windows Home operating system for personal use, or Windows Pro/non-Windows operating systems for business use.