Dell Rewards is Dell’s free Loyalty Program for US Consumer customers. When you join Dell Rewards and purchase items as a member, you’ll enjoy free expedited delivery on eligible purchases, and Rewards worth up to 3% of your paid purchase (excludes taxes and shipping) when you purchase $500 in products in a 12-month period, plus up to an additional 3% back (for a limited time) on purchases financed with a Dell Preferred Accountˆ, which is redeemable toward future purchases.
Becoming a Dell Rewards member is easy!
- Simply tell your phone or chat rep that you would like to join, or
- Visit Dell.com/rewards and click “register now” to create a new My Account and register for rewards.
Already have a Dell.com My Account? Simply opt-in to Rewards when you’re logged in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder.
There is no fee to join and no ongoing membership fee.
No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".
Starting March 11, 2019 you will receive 3% back in rewards when you purchase $500 in products in a 12-month period. Rewards earned prior to the $500 will be issued but remain in pending status for 12-months or until the $500 threshold is reached. Pending rewards are issued but not redeemable until made “active”.
Pending rewards are rewards issued but not yet active (redeemable). In most cases this is the result of not yet having met the $500 reward threshold and pending rewards will become active once the threshold is met.
Your Rewards account is a loyalty membership with Dell, which gives you access to free expedited delivery on eligible purchases and up to 3% back (excludes taxes and shipping) in the form of Rewards when you purchase $500 in products in a 12-month period.
Dell Preferred Account is a revolving line of credit that gives you more purchasing power and access to world-class technology. Access exclusive offers, insider sales and a monthly payment that fits within your budget. As a Dell Preferred Account customer, get up to 6% back in rewards*^ for a limited time when you purchase with a Dell Rewards Membership.
Benefits apply to eligible purchases made with or after your registration into the Dell Rewards program. Log in to your Dell Rewards enabled “My Account” prior to check out to receive the ability to upgrade to free expedited delivery on eligible items. You must be logged into your My Account when completing your purchase in order to earn Rewards. Rewards post to your Dell.com My Account typically within 30 business days after your order’s ship date. 3% rewards cannot be used until $500 spend threshold is met. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.
After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select “expedited delivery”, and Rewards will be earned on your order. You must be logged into your My Account when checking out in order to receive the free expedited shipping benefit and Rewards on eligible purchases. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Rewards enabled My Account, and your agent can assist with applying your benefits at checkout.
Yes, you get up to 3% back in rewards* on the order subtotal (excluding taxes and shipping) when you purchase $500 in products in a 12-month period on any eligible purchases you make as a Dell Rewards member.
Your reward value is based on subtotal, excluding taxes and shipping.
Certain payment methods and order types do not earn Rewards. Payment methods ineligible to earn Rewards include redeemed Rewards and Promo eGift Cards. Exchange and concession orders may not be eligible.
Rewards are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend $100 and pay $50 with a credit card, and $50 in Rewards, you will earn up to 3% in Rewards on the $50 paid with the credit card (=$1.50) when you purchase $500 in products in a 12-month period and 0% on the $50 paid with Rewards (=$0.00). That’s a total of up to $1.50 Rewards.
To use your Rewards for a purchase amount greater than your available Rewards balance, you may pay the remaining amount with any credit card accepted by Dell. Rewards may also be used in combination with your Dell Preferred Account, but may not be combined with Dell Business Credit or Dell Lease.
Rewards are only earned on eligible purchases made through the US Consumer, Member Purchase Program, and Small Business segments. Purchases made outside of these business segments will not earn Rewards, and rewards may vary by segment. In addition, certain products may be ineligible to receive either the base reward (3%), and/or the Dell Preferred Account bonus (additional 3%*^, for a limited time) Reward. Total rewards earned may not exceed $2,000 within a 3-month period. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Dell reserves the right to alter and modify benefits and exclusions at any time.
No. Dell Outlet orders are not eligible to earn Rewards.
Rewards post to your Dell Rewards-enabled My Account typically within 30 business days after your order’s ship date. 3% rewards cannot be used until $500 spend threshold is met. Rewards expire 90 days from date of issuance. Rewards may be used once they are available in your My Account. Rewards cannot be redeemed the same day you make your initial purchase. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available. If you believe that you are missing Rewards for an order you placed, please call 800-695-8133.
Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.
Redeem your Rewards at Dell.com or by calling or chatting with a sales agent. For purchases made on Dell.com, log in to your Dell Loyalty Rewards-enabled My Account and apply the desired amount of Rewards at checkout. Alternatively, you can manually enter your 19-digit Dell Loyalty Rewards account number in the “Dell Gift Card” method of payment field online. For purchases made via phone or chat, provide the email address associated with your Dell Rewards account, and/or your 19-digit Dell Rewards account number. You may also be asked to verify additional account information.
Rewards can be used until the value of the individual Reward is depleted, or the individual Reward expires, whichever occurs first. The recipient can enjoy more than one purchase with the Reward as long as a balance remains in your Rewards account, and as long as the individual Reward has not expired.
The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance, even if this creates a negative balance. Terms and conditions apply.
Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Rewards.
At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Rewards and click “Reset Password.” You will receive a prompt to reset your password via email.
When registering for Dell Rewards, you can choose not to receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select "unsubscribe" at the bottom of your current emails.
While signed onto your My Account at Dell.com, you can select “customer information” under “My Account Settings” to update your Dell Rewards account preferences.
In order to remove yourself from the program, please call 800-695-8133 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards and getting free expedited delivery* on eligible items.
The Dell Rewards benefits are applied on each individual order, so registering multiple email addresses won’t allow duplicate rewards.
No. Dell Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason.
No. Rewards and other program benefits will only apply to purchases placed with or after program enrollment.
Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897. Services include, but are not limited to:
- Balance inquiries
- Transaction history
- Gift Card/Reward replacement or lost/stolen cards with proof of purchase
- Disputed transactions
- Problems with voids and supplemental payment
- Gift Card/Reward declines
- Prepaid Gift Card consolidation
Dell Rewards members get free expedited delivery on eligible orders. “Expedited Delivery” method is an upgraded shipping option intended to arrive faster than the free “Standard Delivery.” Please note that for certain products, “Expedited Delivery” may not be available, and certain exclusions apply (certain TVs, monitors and batteries). Free expedited delivery is available in Continental (except Alaska) U.S. only. Other exceptions apply.
If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.