Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products

Intel® Core™ Processors

Learn More about Intel

Support Services for Home


You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you

Extend Online

Need help choosing?
Call us at 1-800-348-6147

Manage Subscription


<- Back to Services for Home



       

Premium Support Plus*

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
Premium Support

Accidental Damage

Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

What’s covered*: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

Software Support

Getting the right answer for the particular issue you’re trying to fix can feel like an impossible task. If it’s a problem related to software challenges, Dell Software Support will connect you with exactly the right expert, a software expert, not just the generalized support agent. Available for systems even over 4 years of age. Software Support helps keep your PC in good working condition for the long haul.

Help Me Choose

Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. You’ll be ready for life’s little accidents.

What You Get Basic Premium Premium Plus
Hardware support Varies
Onsite repairs (home, school & work) Varies
Software, networking & installation support
Available 24x7 via email & phone
Support when traveling internationally
Accidental damage coverage (drops, spills, surges & more)
Personalized help (parental controls, data backup & more)
Automated removal of viruses & malware
Identifies & fixes problems before they happen
Keeps your computer running smoothly

Subscribe

Subscribe

Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.  

Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!

See Terms and Conditions for details.

*Important Information

  • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
  • 30-day waiting period applies if Accidental Damage purchased after purchase of the supported product.  Waiting period does not apply to renewals if purchased prior to expiration of preceding term.

Compare Products (0)
Hide

Add the products you would like to compare, and quickly determine which is best for your needs.

Compare
0

Footnotes

* Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. The Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require specific hardware (see aka.ms/windows11-spec).

* Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See dell.com/returnpolicy.

* Offers subject to change, not combinable with all other offers. Dell may impose a purchase quantity limit (for example, 5 units per order). Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

* Rewards 3% back excludes taxes and shipping. Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date. Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date reward balance. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See Dell.com/rewardsfaq. $50 in bonus rewards for Dell Rewards Members who open a new Dell Preferred Account (DPA), or Dell Business Credit (DBC) account on or after 8/10/2022. $50 bonus rewards typically issued within 30 business days after DPA or DBC open date.

^DELL PREFERRED ACCOUNT (DPA):Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Payments equal 3% of the New Balance or $20, whichever is greater. Minimum Interest Charge is $2.00. Rates range from 20.49% - 29.99% variable APR, as of 09/23/2022, depending on creditworthiness. Dell and the Dell logo are trademarks of Dell Inc. Six and twelve months special financing offers have different minimum purchase requirements. See Dell.com/nointerestdisclosures for important financing details.

^DELL BUSINESS CREDIT (DBC): Offered to business customers by WebBank, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. The Total Minimum Payment Due is the greater of either $20 or 3% of the New Balance shown on the statement rounded up to the next dollar, plus all past due amounts. Dell and the Dell logo are trademarks of Dell Inc. Three-month special financing is available on select purchases (a minimum purchase may be required). See Dell.com/DBCDisclosures for full promotional conditions.

Estimated Value is Dell’s estimate of product value based on industry data, including the prices at which third-party retailers have offered or valued the same or comparable products, in its most recent survey of major online and/or off-line retailers. Third-party retailer data may not be based on actual sales.

Accessibility Statement for Dell Technologies USA

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf 

*Expedited Delivery: * Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers subject to change, not combinable with all other offers. See Dell.com/rewardsfaq.

* Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year. See dell.com/servicecontracts.