The hardware maintenance includes return material authorization (RMA) and phone support that varies by coverage. Hardware maintenance offers product updates, extended tech support, and expedited product returns for ACS, AMX, AutoView, HMX, LCD trays, LongView, MergePoint Unity, PM PDUs, SwitchView, SwitchView Secure and Avocent Universal Management Gateway (UMG).
Tech Specs
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
