The worldwide technical support teams are dedicated to providing the best assistance for the products. Additionally, your account gets you access to the most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products.
Tech Specs
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Price Band
$1201-$2000
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
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