Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment

Name: Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment
Brand: Liebert Corp
SKU: a7443072

$315.57

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Manufacturer part 2YGLD-AV2 | Dell part A7443072 | Order Code a7443072 | Vertiv

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When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Maintenance Plan is available for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.

2 year hardware maintenance plan for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches
2-8 hour service response time depending on severity level
Advanced replacement with next-business-day RMA
Advanced replacement with media retention
Anytime 24/7 telephone support access

Tech Specs

General

Service Included

Advance parts replacement

Location

Shipment

Return Shipment

At customer expense

Full Contract Period

2 years

Response Time

Next business day

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - advance parts replacement - 2 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4

Compatibility Information

Designed For

Avocent AutoView 2000, 2000R, 2015, 2020, 2030

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Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment

Tech Specs