General
Service Included
Advance parts replacement
Return Shipment
At customer expense
Full Contract Period
4 years
Response Time
Next business day
Service Availability
12 hours a day / 5 days a week
Details
Service & Support
- Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 12 hours a day / Monday-Friday
- Technical support - phone consulting - 4 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 1/2
- Technical support - phone consulting - 4 years - response time: 12 hours - availability: 12 hours a day / Monday-Friday - severity level 3/4
Compatibility Information
Designed For
Avocent LCD Console Switch, LCD15 Single-Rail Rack Console, LCD17 Dual-Rail Rack Console, LCD17 Single-Rail Rack Console
