What you get | Basic Hardware Service | Premium Support | Premium Support Plus |
Technical support through phone and online6 | Varies | 24x7 | 24x7 |
Hardware repair model1 | Varies | Onsite service after remote diagnosis | Onsite service after remote diagnosis |
Dedicated phone queue with direct access to Dell support experts | |||
Single resource for software and hardware expertise | |||
Collaborative help to resolve everyday software issues2 | |||
International support – help that travels with you6 | |||
SupportAssist technology-enabled features3 | |||
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Personalized help with software to set data backup, parental controls, and more | |||
Repairs for accidental damage like drops, spills and electrical surges* |
Why Extend or Upgrade?
A warranty extension or upgrade makes sense when you consider the cost of repairs and downtime.
Budget Friendly
- Extend or upgrade your service contract to minimize the cost of unexpected out-of-warranty repairs until you’re ready to buy a new system
- Get peace of mind knowing your system will be safer, for longer. Finance your warranty extension today with Dell Preferred Account.^
Ready when you Need It
- Extend or upgrade to maintain access to Onsite Service after Remote Diagnosis1, ensuring you’re back up and running quickly
- Always on the move? Continue protecting your system from life’s little mishaps with Accidental Damage Service4
Simple
- Extend Dell Premium Support or Premium Support Plus service, both with SupportAssist3, for uninterrupted proactive notification of issues before they become big problems
- Streamline issue resolution with access to a single resource for hardware and software expertise2
Help Me Choose
Maintaining support coverage through the life of your system can help protect your investment while keeping you up and running.
Follow the steps below as you consider the best solution for your specific needs.
Follow the steps below as you consider the best solution for your specific needs.
Customer Reviews
"I have Premium Support for every computer I own. I wouldn't be without it. One accident and it has paid for itself many times over. And if there are any questions or issues, they are solved with one call or visit. It is truly a valuable addition."
–Jim, Premium Support Plus customer, US, December 2019
"Best service ever. My personal IT department at the end of my phone. Always helpful." –Judy, Premium Support Plus customer, US, December 2019
Available Support Services
Resources & Contacts
Extend or Upgrade
Click or call us at 1-800-348-6147
View Warranty & Contracts
Get info on service contracts, available downloads, system upgrades and more
No Warranty? No Problem
Get expert help with hardware or software issues, virus removal and more