|What you get||Basic Hardware Service||Premium Support||Premium Support Plus|
|Technical support through phone and online6||Varies||24x7||24x7|
|Hardware repair model1||Varies||Onsite service after remote diagnosis||Onsite service after remote diagnosis|
|Dedicated phone queue with direct access to Dell support experts|
|Single resource for software and hardware expertise|
|Collaborative help to resolve everyday software issues2|
|International support – help that travels with you6|
|SupportAssist technology-enabled features3|
|Personalized help with software to set data backup, parental controls, and more|
|Repairs for accidental damage like drops, spills and electrical surges*|
Why Extend or Upgrade?
Help Me Choose
Follow the steps below as you consider the best solution for your specific needs.
"I have Premium Support for every computer I own. I wouldn't be without it. One accident and it has paid for itself many times over. And if there are any questions or issues, they are solved with one call or visit. It is truly a valuable addition."
–Jim, Premium Support Plus customer, US, December 2019
"Best service ever. My personal IT department at the end of my phone. Always helpful." –Judy, Premium Support Plus customer, US, December 2019