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    Warranty Extensions & Upgrades

    You do everything on your PC.

    Extend or upgrade your limited hardware warranty to keep your computer performing at its best, while minimizing out-of-warranty expenses.

    Extend Online

    Call us at 1-800-348-6147

    Warranty Extensions & Upgrades

    Why Extend or Upgrade?

    A warranty extension or upgrade makes sense when you consider the cost of repairs and downtime.

    Budget friendly

    Budget Friendly

    • Extend or upgrade your service contract to minimize the cost of unexpected out-of-warranty repairs until you’re ready to buy a new system
    • Get peace of mind knowing your system will be safer, for longer. Finance your warranty extension today with Dell Preferred Account.^
    Ready when you need it

    Ready when you Need It

    • Extend or upgrade to maintain access to Onsite Service after Remote Diagnosis1, ensuring you’re back up and running quickly
    • Always on the move? Continue protecting your system from life’s little mishaps with Accidental Damage Service4
    Simple

    Simple

    • Extend Dell Premium Support or Premium Support Plus service, both with SupportAssist3, for uninterrupted proactive notification of issues before they become big problems
    • Streamline issue resolution with access to a single resource for hardware and software expertise2


    Help Me Choose

    Maintaining support coverage through the life of your system can help protect your investment while keeping you up and running.

    Follow the steps below as you consider the best solution for your specific needs.

    Help Me Choose

    Customer Reviews



    "I have Premium Support for every computer I own. I wouldn't be without it. One accident and it has paid for itself many times over. And if there are any questions or issues, they are solved with one call or visit. It is truly a valuable addition."
    –Jim, Premium Support Plus customer, US, December 2019




    "Best service ever. My personal IT department at the end of my phone. Always helpful." –Judy, Premium Support Plus customer, US, December 2019

    Available Support Services


    What you get Basic Hardware Service Premium Support Premium Support Plus
    Technical support through phone and online6 Varies 24x7 24x7
    Hardware repair model1 Varies Onsite service after remote diagnosis Onsite service after remote diagnosis
    Dedicated phone queue with direct access to Dell support experts
    Single resource for software and hardware expertise
    Collaborative help to resolve everyday software issues2
    International support – help that travels with you6
    SupportAssist technology-enabled features3
    • Proactively finds issues and contacts Dell while notifying you3
    • Predicts problems before they start3
    • Automated removal of viruses and malware
    • Optimizes PC performance automatically
    Personalized help with software to set data backup, parental controls, and more
    Repairs for accidental damage like drops, spills and electrical surges*


    Resources & Contacts

    View Warranty & Contracts

    Get info on service contracts, available downloads, system upgrades and more

    No Warranty? No Problem

    Get expert help with hardware or software issues, virus removal and more

    1. Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts
    2. Software support with collaborative 3rd party assistance including email programs, productivity and creativity apps, network functionality, installing peripherals
    3. SupportAssist not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries
    4. Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year. See dell.com/servicecontracts. 30-day waiting period applies if service purchased after purchase of the supported product. Waiting period does not apply to renewals if purchased prior to expiration of preceding term.
    5. Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts
    6. In some countries, support after local business hours may be provided in a language other than the local language
    7. DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Payments equal 3% of the New Balance or $20, whichever is greater. Minimum Interest Charge is $2.00. Rates range from 17.49% - 28.49% variable APR, as of 3/17/2020, depending on creditworthiness
    
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