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  3. Help Me Choose: Support Services for Monitors and Docking Stations
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Help Me Choose: Support Services for Monitors and Docking Stations

Basic Hardware Service

Basic Hardware Service* includes next business day Advanced Exchange monitor and docking station replacement*. With next business day Advanced Exchange, Dell will send you a replacement the next business day if your issue cannot be resolved over the phone.

Premium Support for Monitors

You’ll get 24x7 support* for set-up, configuration, video card downloads & drivers and troubleshooting, plus next business day Advanced Exchange* if your warranty issue can’t be resolved over the phone. You’ll also get direct access to highly trained Premium Support technicians.

Select monitors come with a Premium Panel Exchange, which provides an exchange for monitors with bright pixel defects only.
premium_support_for_monitors-150.jpg

Premium Support for Docking Stations

Premium Support for Docking Stations

You’ll get 24x7 support* for setup, configuration and troubleshooting, plus next business day Advanced Exchange* if your issue can’t be resolved over the phone. You’ll also get direct access to highly trained Premium Support technicians.

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Estimated value is Dell’s estimate of product value based on industry data, including the prices at which third-party retailers have offered or valued the same or comparable products, in its most recent survey of major online and/or off-line retailers. Third-party retailer data may not be based on actual sales.

Offer details: Offers subject to change, not combinable with all other offers, while supplies last. Dell may impose a purchase quantity limit (for example, 5 units per order). Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

PayPal: Subscription products are not eligible for Pay in 4

Trademarks: Dell Technologies, Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. AMD, and the AMD Arrow logo, and combinations thereof are trademarks of Advanced Micro Devices, Inc.. The NVIDIA logo, GeForce, GeForce RTX, GeForce RTX Super, GeForce GTX, GeForce GTX Super, GRID, SHIELD, Battery Boost, Reflex, DLSS, CUDA, FXAA, GameStream, G-SYNC, G-SYNC Ultimate, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. Other trademarks may be trademarks of their respective owners.

*Rewards 3% excludes taxes and shipping. Rewards expire on the 15th day of the fourth month following the month in which they were earned. The total amount of Rewards Points that can be earned each Dell fiscal quarter shall not exceed 200,000. (The Dell fiscal calendar begins in February.) Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain monitors, batteries and adapters and is available in Continental (except Alaska) U.S. only. Other exceptions and restrictions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See full program terms at www.Dell.com/rewards. In addition, Dell Rewards Members who open a new Dell Preferred Account (DPA) or Dell Business Credit (DBC) account on or after 7/28/2023 receive 5,000 Dell Rewards Points as a bonus. These 5,000 bonus rewards points are typically issued within 30 business days of the DPA or DBC open date.

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Your Minimum Payment Due is the greater of either $20 or 3% of the New Balance shown on your billing statement (excluding any balance on a Planned Payment Purchase prior to its expiration date) rounded up to the next dollar, plus any Monthly Planned Payment Due, plus the sum of all past due amounts. Minimum Interest Charge is $2.00. Rates range from 20.74% - 29.99% variable APR, as of 7/28/2023, depending on creditworthiness. Dell and the Dell logo are trademarks of Dell Inc. Six- and twelve-months special financing offers have different minimum purchase requirements. See Dell.com/nointerestdisclosures for important financing details.

^DELL BUSINESS CREDIT (DBC): Offered to business customers by WebBank, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. The Total Minimum Payment Due is the greater of either $20 or 3% of the New Balance shown on the statement rounded up to the next dollar, plus all past due amounts. Dell and the Dell logo are trademarks of Dell Inc. Three-month special financing is available on select purchases (a minimum purchase may be required). See Dell.com/DBCDisclosures for full promotional conditions.

1. Returns The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See dell.com/returnpolicy.

2. Expedited Delivery: Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers subject to change, not combinable with all other offers. See Dell.com/rewardsfaq. 

3. Onsite Service After Remote Diagnosis and Other Important Information: *On-site Service or Advanced Exchange Service after remote diagnosis: (a) On-site Service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply. (b) Advanced Exchange Service replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Service is subject to country availability. (c) For complete details about On-site Service or Advanced Exchange Service, see dell.com/servicecontracts

4. Accidental Damage-Additional Information: Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return damaged unit to Dell. Limit of 1 qualified incident per contract year. For more information, consumers visit Accidental Damage Service Contract (Consumer) or commercial customers visit Accidental Damage Service Contract (Commercial).