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Intel® Core™ Processors

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Support Services for Home


You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you

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Premium Support Plus*

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
Premium Support

Accidental Damage

Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

What’s covered*: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

Software Support

Getting the right answer for the particular issue you’re trying to fix can feel like an impossible task. If it’s a problem related to software challenges, Dell Software Support will connect you with exactly the right expert, a software expert, not just the generalized support agent. Available for systems even over 4 years of age. Software Support helps keep your PC in good working condition for the long haul.

Help Me Choose

Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. You’ll be ready for life’s little accidents.

What You Get Basic Premium Premium Plus
Hardware support Varies
Onsite repairs (home, school & work) Varies
Software, networking & installation support
Available 24x7 via email & phone
Support when traveling internationally
Accidental damage coverage (drops, spills, surges & more)
Personalized help (parental controls, data backup & more)
Automated removal of viruses & malware
Identifies & fixes problems before they happen
Keeps your computer running smoothly

Subscribe

Subscribe

Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.  

Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!

See Terms and Conditions for details.

*Important Information

  • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
  • 30-day waiting period applies if Accidental Damage purchased after purchase of the supported product.  Waiting period does not apply to renewals if purchased prior to expiration of preceding term.

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Footnotes

*Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. The Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require specific hardware (see aka.ms/windows11-spec).

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

* Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See dell.com/returnpolicy.

Offers subject to change, not combinable with all other offers. Taxes, shipping, and other fees apply. Free shipping offer valid in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

* Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date. Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date reward balance. $50 in bonus rewards for Dell Rewards Members who open a new Dell Preferred Account (DPA) on or after July 31, 2021. $50 bonus rewards typically issued within 30 business days after DPA open date. Earn 3% rewards on DPA purchases. Up to 3% rewards when you spend $800 in a 12-month period on all other purchases. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See Dell.com/rewardsfaq.

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Payments equal 3% of the New Balance or $20, whichever is greater. Minimum Interest Charge is $2.00. Rates range from 19.74% - 29.99% variable APR, as of 07/29/2022, depending on creditworthiness. Dell and the Dell logo are trademarks of Dell Inc.

Back to School Offer Terms:
Purchase select1 Inspiron and G Series laptop or desktop or any S series, SE series, Alienware, or Dell Gaming (G) series monitor between 7/25 at 6am ET and 9/22 6am ET and receive 6 months of the Disney Bundle on Dell when you subscribe to the Disney Bundle. Limit one code per customer. Offer applies to purchases on Dell.com only. Offer excludes Doorbusters/Limited quantity deals and clearance. Not valid for resellers and/or online auctions. Items may ship separately. See Return Policy.

Purchase select2 XPS or Alienware laptop or desktop between 7/25 at 6am ET and 9/22 6am ET and receive a free mouse (Model MS3320 with XPS, Model AM610 with Alienware) and 6 months of the Disney Bundle on Dell when you subscribe to the Disney Bundle. Limit one code per customer. Offer applies to purchases on Dell.com only. 1 year of Premium Support Plus or Pro Support Plus also included. Offer excludes Doorbusters/Limited quantity deals and clearance. Not valid for resellers and/or online auctions. Items may ship separately. See Return Policy

Offer valid only for customers who (1) make a qualifying purchase directly at Dell.com between 7/25 at 6am ET and 9/22 6am ET, (2) are residents of the United States who are 18 years of age or older, and (3) are new Disney Bundle subscribers or returning Disney Bundle subscribers without an existing subscription to any of the Bundled services. If you have an existing subscription to The Disney Bundle, Disney+, ESPN+, Hulu (ad-supported), Hulu (No Ads), and/or Hulu + Live TV, you are ineligible for this offer. After 6 month promotional subscription, The Disney Bundle auto-renews at the then-current monthly price (currently $13.99/month), and you will be charged each month until canceled. Cancel any time, subject to terms. Cancellation will be effective at the end of your promotional period or billing period. No refunds or credits for partial months or years. Valid payment method required to redeem offer. Must redeem offer code by 12/31/22 11:59 pm ET. Offer cannot be combined with any other promotional offer or pricing and is not redeemable for cash or any other goods or services. Offer limited to one per customer. Dell reserves the right to modify or cancel the offer at any time. Offer is nontransferable and cannot be sold or shared, and offer code is not valid and will not be honored if obtained from any third party.  Any Hulu plan switch after redemption of this offer will result in forfeiture of the promotional period.

Includes Hulu (ad-supported) plan. Access content from each service separately and select ESPN+ content via Hulu. Location data required to watch certain content. Subject to The Disney Bundle Terms. [Additional eligibility rules and terms apply.] © 2022 Disney and its related entities.

1 Included with: Inspiron 16 Plus (7620), Inspiron 14 Plus (7420), Inspiron 14 2in1 7425, Inspiron 14 2in1 7420, Inspiron 16 2in1 7620, Inspiron 14 5000 (5425), Inspiron 16 5000 (5620), Inspiron 16 5000 (5625), Inspiron 15 3000 (3510), Inspiron 15 3000 (3511), Inspiron 15 3000 (3525), Inspiron 14 5000 (5410), Inspiron Desktop (3910), Inspiron 27 7000 All-In-One (7700/7710), Inspiron 24 5000 All-In-One (5410/5415), G15 Gaming Laptop (5525), G15 Gaming Laptop (5520), G16 Gaming Laptop (7620)

2 Included with: XPS 13 (9315), XPS 13 Plus (9320), XPS 15 (9520), XPS 17 (9720), XPS Desktop (8940/8950), Alienware M15 R7 Gaming Laptop, Alienware M17 R5 Gaming Laptop, Alienware X15 (R2) Gaming Laptop, Alienware X17 (R2) Gaming Laptop, Alienware X14 (R1) Gaming Laptop, Alienware Aurora R13 Gaming Desktop, Alienware Aurora Ryzen™ R14 Gaming Desktop