The Edge has become more important in ensuring the continuous operation of critical applications, making it necessary to avoid downtime at all costs. With offerings like preventive maintenance, 24/7 emergency services, startup and installation, and remote monitoring services, Vertiv can help protect your business from equipment-related failures and downtime. Vertiv currently serves 70% of Fortune 500 companies, 100,000 customer sites, and remotely monitors 10,000 businesses. It has a global infrastructure with more than 2400 engineers, 120 power technical support professionals, and 100 monitoring technical support. Depending on the service package that you avail with your Vertiv products, you can get:
Startup and installation services to ensure your power system is set up properly at the get go
Remote monitoring services that reduce time of resolving equipment-related failure and downtime
Preventive Maintenance Services conducted by factory-trained technicians so your network can avoid equipment problems that cause costly downtime
24/7 Emergency Services to make sure your operations can resume as quick as possible when downtime occurs
Receive comprehensive service reports via post or email to help you analyze and plan financial decisions
The Vertiv Power Assurance Package (PAP) is a five-year comprehensive support service package you can avail to ensure your operation is protected from equipment-related failure and downtime right from the get go. It includes startup and installation services, preventive maintenance services, 24/7 on-site emergency support, proper removal and disposal of existing equipment, and 100% coverage on parts and labor conducted by factory-trained technicians.
The Vertiv Power Emergency Package (PEP) is a five-year warranty package that helps you ensure your network is protected from long downtime due to equipment failure. This package includes 24/7 emergency on-site support as well as 100% coverage on parts, labor, and travel of factory-trained technicians.
The Vertiv Distribution Assurance Package is a five-year comprehensive support service package you can avail to ensure your operation is protected from equipment-related failure and downtime right from the get go. It includes startup and installation services, preventive maintenance services, 24/7 on-site emergency support, proper removal and disposal of existing equipment, and 100% coverage on parts and labor conducted by factory-trained technicians.
Vertiv Life Services is a service package that aims to use remote monitoring and 24/7 call support to help your business avoid long and costly downtime. This package maximizes on remote monitoring and analysis conducted by engineers so they can prevent equipment-related failures. When problems come, the engineers remotely diagnose the problem and provides a list of solutions, but if necessary, Vertiv dispatches technicians to fix the problem on-site.
Vertiv also offers startup and installation services that can reduce risk of installation errors and minimize threat of future downtime. This service also increase reliability because the equipment is properly installed and started. Clients also get a tour on equipment operation at the startup, providing basic and additional knowledge on how to use these critical equipment.
The Edge’s importance cannot be overstated, as it became crucial in keeping the world going during events like global lockdowns caused by pandemics. Healthcare, government operations, and businesses depend on edge in one way or another. Having preventive maintenance or emergency on-site support to keep these locations operational is key during unforeseen disasters.
Banks have now become dependent on being online to support digital transactions worldwide. Availing Vertiv services like startup and installation services and preventive maintenance services can help decrease risk of installation errors and minimize threat of future downtime that contribute to negative customer experience.
Storing thousands of resources like research papers and student information can be a challenge, especially when you don’t have the right amount of staff to operate the power system of these data storages. Vertiv Services can help you maximize your critical IT staff by taking care of startup and installation, preventive maintenances, and even offering remote monitoring and 24/7 emergency on-site support.
The Vertiv Power Assurance Package (PAP) is a five-year warranty service package that is more than just extended warranty. The PAP can protect your network from accidental outages and downtime harmful for any operation. The PAP includes startup and installation for Vertiv Liebert APS, GXT, and PSI UPS, as well as preventive maintenance, on-site support, and emergency response is available 24/7. It comes with 100% coverage on parts, labor, and travel expenses of factory-trained technicians who will conduct the services. It also includes proper battery removal and disposal of existing equipment while following all regulatory requirements, helping ensure safe UPS battery replacement for your business. Vertiv provides access to service histories and reports via the Customer Services Network portal. With this vital information at your fingertips, you will always know the status of your power system and have the information needed to simplify inventory tracking and financial planning.
Parts and labor
Full Contract Period
Service & Support
Extended service agreement - parts and labor - 5 years - on-site
Technical support - preventive maintenance - 5 years - 1 visit per 3 years