Logitech Select is a comprehensive two year service plan that delivers reliability, continuity, and peace of mind for the enterprise. It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager, product replacement, accelerated RMA, onsite spares, and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users. When downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Select as a help desk staffed by video collaboration specialists with expertise using Logitech products as well as Microsoft Teams, Zoom Rooms, other platforms, and third-party vendors.
Logitech Select is a comprehensive two year service plan that delivers reliability, continuity, and peace of mind for the enterprise. Get access to 24/7 support, advanced product replacement, accelerated RMA, and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users. For users with 50+ rooms installed, onsite spares and a dedicated Customer Success Manager is included. Logitech Select's 24/7 enterprise-grade technical support provides the right level of assistance fast anytime or anywhere. Select provides a Customer Success Manager who is a trusted partner that knows your business and addresses your meeting room needs with the purchase of a service plan for 50 or more rooms.
Product replacement covers all Logitech products in a Select enabled room without the need for separate, device-specific extended warranty. Select's advanced RMA aims to deliver next business day replacements for Logitech products under warranty to minimize downtime. Logitech Select provides a set of onsite spares for quick activation and rapid resolution. It's the fastest product replacement possible with the purchase of a service plan for 50 or more rooms. Logitech Sync integrates with ServiceNow. Receive IT tickets and alerts within existing ServiceNow workflow to streamline device management.
- Sync Remote UI Access lets you interact with Logitech devices directly as if you were in the room. You can easily manage device setup or update settings from your browser.
- A familiar voice every time you get in touch. For customers with 50+ licenses, Logitech Select includes a Designated Service Manager who will act as a primary technical point of contact.
- Select's advanced RMA aims to deliver next-business-day replacements for Logitech products under warranty to minimize downtime.
- Get all premium Logitech Sync features such as issue alerts and ServiceNow integration to proactively solve issues, plus real-time analytics for meeting room utilization.
- Deploy Logitech room booking with Tap Scheduler to enable teams to easily find and book rooms, and help employees navigate the office through customized maps.
- Enjoy 24/7 enterprise-grade technical assistance within an hour. Logitech Select gives you direct access to a Tier II expert for fast issue resolution.
- Logitech Select covers all products in Select-enabled rooms and includes product replacements for up to five years (products must be under an active warranty at the time of purchase).
- Logitech Select provides a set of onsite spares for quick activation and rapid resolution. It's the fastest product replacement possible by purchasing a service plan for 50 or more rooms.
