Keep your gear running longer and let Dell fix your Dell PC. Whether your computer is broken or just slowing down, don’t worry. Dell also offers help with common software issues, virus removal, computer setups, and critical system updates. Let us turn issues into solutions. We’re the experts on our PCs and we’re ready to help.
Some possible issues that we would investigate are:
Hard drive issues
Pack and ship your device
We will send you a pre-paid return box and shipping label within 1-2 business days. Back up your data, remove any passwords, and remove any accessories excluding the AC adapter before you pack your device.
Dell will diagnose your PC’s issue at its repair facility and email you a detailed repair quote
Based on your review of the quote, you can approve or decline repairs.
Just follow the link inside of the quote email to submit your repair payment.
Receive your device
The end-to-end process should take 5-7 business days for Express Service and 12-15 business days for Standard Service.
Place an order for Diagnostics for Software issues
Some typical software issues that you may have are:
Wireless and Internet connection
Once ordered, you select and schedule a window of time for the software service
Get a callback from a Dell-certified software specialist
We will call you during the time you scheduled to perform the diagnosis over the phone. If we can’t reach you, look out for an email to reschedule your software callback at a time that is convenient to you. Please have your system nearby and accessible.
The software specialist will diagnose and complete the necessary actions needed to resolve your software problems. If we’re unable to resolve your issue or recommend a solution, Dell will refund the fees paid.
Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accident Repair service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.