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    Support Services for Home


    You do everything on your PC.

    So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you

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    Need help choosing?
    Call us at 1-800-348-6147

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    Premium Support Plus*

    Get rid of viruses and spot trouble before it happens!
    SupportAssist can remove viruses and malware, and predict problems before they ever occur

    Accidents? Covered.
    Repairs are covered! That includes drops, spills, or electrical surges.

    Personalized support
    24x7 access to experts to help with software, data backup, or setting up your home network.

    You go places.
    Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

    Premium Support

    Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


    Why choose Dell Premium Support Plus?
    Premium Support

    Accidental Damage

    Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

    What’s covered*: 
    • Liquid spilled on or in unit
    • Drops, falls and other collisions
    • Electrical surge
    • Damaged or broken LCD due to a drop or fall

    Software Support

    Software Support

    Getting the right answer for the particular issue you’re trying to fix can feel like an impossible task. If it’s a problem related to software challenges, Dell Software Support will connect you with exactly the right expert, a software expert, not just the generalized support agent. Available for systems even over 4 years of age. Software Support helps keep your PC in good working condition for the long haul.

    Help Me Choose

    Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. You’ll be ready for life’s little accidents.

    What You Get Basic Premium Premium Plus
    Hardware support
    Onsite repairs (home, school & work)
    Software, networking & installation support
    Available 24x7 via chat, email & phone
    Support when traveling internationally
    Accidental damage coverage (drops, spills, surges & more)
    Personalized help (parental controls, data backup & more)
    Automated removal of viruses & malware
    Identifies & fixes problems before they happen
    Keeps your computer running smoothly

    Subscribe

    Subscribe

    Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support and Premium Support Plus. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.  

    Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!

    See Terms and Conditions for details.

    Special Offers

    Special Offers

    Special Offers

    First month Subscription Premium Support included on select PCs*.

    *Subscription services will be charged on the same day every month until eligibility ends or you cancel. Cancel any time in Dell Digital Locker or by calling 1-800-624-9897. Cancel prior to the auto-renewal date to avoid a charge for the next month. See Terms and Conditions for details. Limited time offer.

    *Important Information

    • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
    • In some countries, support after local business hours may be provided in a language other than the local language.
    • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts.
    • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
    • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
    • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
    • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh.
    • Based on internal analysis April 2017.  Some features are not available on all products.
    • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
    • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
    • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
    • 30-day waiting period applies if Accidental Damage purchased after purchase of the supported product.  Waiting period does not apply to renewals if purchased prior to expiration of preceding term.
    
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