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Intel® Core™ Processors

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Intel® Core™

Support Services for Home

You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.

Need help choosing?

Call 1-800-348-6147

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Premium Support Plus

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
why-choose-dell-premium-support-min.jpg

Accidental Damage

Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

What’s covered: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Compare

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online*
 Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Repairs for accidental damages like drops, spills and electrical surges

Disclaimers

  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite service is available after remote diagnosis. Service varies by system and by region. For details about Onsite Service see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

© 2018 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

Offers subject to change. Not valid for Resellers. Per customer unit limits on discounted or promotional items apply. Dell reserves the right to cancel orders arising from pricing or other errors.

* Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date. Rewards accrue on every purchase made on Dell.com. 6% rewards only available on Dell Preferred Account purchases. 3% rewards on all other purchases which activate after you purchase $500 in products in a 12-month period. Bose products only eligible for up to 3% rewards. Total rewards earned may not exceed $2,000 within a 3 month period. Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date rewards balance. Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. See Dell.com/rewardsfaq 
^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Dell and the Dell logo are trademarks of Dell Inc.

Dell Promotional eGift Cards arrive via email within 20 days from ship date. Expires in 90 days (except where prohibited by law). Not valid for resellers. See dell.com/giftcard/promoterms.​​
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