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Customer-Centric Banking

Customer-Centric Banking

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Customer-Centric Banking

Centralize product management, pricing and rewards to gain and retain customers

Is your bank’s profitability is being impacted by a highly competitive marketplace compounded by a stagnant customer base and reduced customer spending? Digital transformation can offer new techniques to grow market share and achieve competitive differentiation.

Dell Services can help you become more customer-centric by adopting a centralized product management and pricing approach. Move your product and pricing function outside the core banking application/system and integrate it into all of your bank’s lines of business. To attract and retain new customers, many banks have also introduced initiatives such as point-based rewards programs and relationship-based pricing.

Our customer-centric banking services can also help you:
  • Measure which product lines are performing better due to rewards programs
  • Determine which programs need to be discontinued
  • Optimize the impact of customer-centric initiatives on customer retention and behavior
  • Establish the optimal price point to retain customers while maintaining profitability
  • Verify whether bank rewards programs are resonating with customers and enticing them to do more business with you.

 


Components

Improve your customers’ loyalty by adopting new technology in billing, rewards and promotions.
Enterprise Billing
Enterprise Billing

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Enterprise Billing


Enterprise Billing
Monitor and analyze account transaction volume in real time to preempt revenue loss. Learn More

Customer Loyalty & Relationship Pricing
Customer Loyalty & Relationship Pricing

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Customer Loyalty & Relationship Pricing


Customer Loyalty & Relationship Pricing
Redefine relationship banking with savvy pricing and business intelligence. Learn More

Pan-Bank Rewards & Enterprise Loyalty Solutions
Pan-Bank Rewards & Enterprise Loyalty Solutions

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Pan-Bank Rewards & Enterprise Loyalty Solutions


Pan-Bank Rewards & Enterprise Loyalty Solutions
Foster a dialog with your customers with loyalty programs. Learn More

Promotion Fulfillment Engine
Promotion Fulfillment Engine

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Promotion Fulfillment Engine


Promotion Fulfillment Engine
Flexibly configure incentive promotions and measure in real time. Learn More

"Online Catalog Redemption
Online Catalog Redemption

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Online Catalog Redemption


"Online Catalog Redemption
Incent and reward customers with attractive and easy online catalog awards. Learn More

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Call 1-800-456-3355