Dell Solutions with Intel®
ProSupport Enterprise Suite for Data Center
ProSupport Enterprise Suite for Data Center
The more you depend on technology, the more important it is to have the right support
With the ProSupport Enterprise Suite, you get the most out of your investment with the support expertise and insights Dell EMC is known for across the globe. The ProSupport Enterprise Suite doesn’t just extend your IT team, it offers:- Flexibility to choose the right support based on the criticality of specific systems
- A central point of contact for all your hardware and software issues
- Broad and deep experience that goes beyond a single system
- Automated proactive and predictive support technologies
- Consistent experience regardless of where you’re located or what language you speak
What we offer
- A designated Technology Service Manager who knows your business and your environment
- Priority access to senior ProSupport Plus engineers to help ensure fast resolution of issues
- Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC customer base to reduce support issues and improve performance*
- On-demand support and utilization reporting
- Systems Maintenance guidance
- Proactive and predictive remote monitoring and automated support through SupportAssist and Secure Remote Services to spot problems before they become critical issues*
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ProSupport Plus
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- 24x7x365* access to certified hardware and software experts
- Collaborative 3rd party support
- Hypervisor, Operating Environment Software and OS support
- Consistent level of support available for Dell EMC hardware, software and solutions
- Onsite parts and labor response options* including next business day* or four-hour mission critical
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ProSupport
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- Designated senior ProSupport One technical and field engineers who are trained on your environment and configurations
- Flexible on-site support and parts options that fit your operational model
- A tailored support plan for your operations staff
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ProSupport One
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Learn More
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ProSupport for Software
|
The more you depend on technology, the more important it is to have the right support
With the ProSupport Enterprise Suite, you get the most out of your investment with the support expertise and insights Dell EMC is known for across the globe. The ProSupport Enterprise Suite doesn’t just extend your IT team, it offers:- Flexibility to choose the right support based on the criticality of specific systems
- A central point of contact for all your hardware and software issues
- Broad and deep experience that goes beyond a single system
- Automated proactive and predictive support technologies
- Consistent experience regardless of where you’re located or what language you speak
What we offer
- A designated Technology Service Manager who knows your business and your environment
- Priority access to senior ProSupport Plus engineers to help ensure fast resolution of issues
- Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC customer base to reduce support issues and improve performance*
- On-demand support and utilization reporting
- Systems Maintenance guidance
- Proactive and predictive remote monitoring and automated support through SupportAssist and Secure Remote Services to spot problems before they become critical issues*
|
ProSupport Plus
|
- 24x7x365* access to certified hardware and software experts
- Collaborative 3rd party support
- Hypervisor, Operating Environment Software and OS support
- Consistent level of support available for Dell EMC hardware, software and solutions
- Onsite parts and labor response options* including next business day* or four-hour mission critical
|
ProSupport
|
- Designated senior ProSupport One technical and field engineers who are trained on your environment and configurations
- Flexible on-site support and parts options that fit your operational model
- A tailored support plan for your operations staff
|
ProSupport One
|
Learn More
|
ProSupport for Software
|
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Dell Solutions with Intel®
