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    Warranty Extensions & Upgrades for Business

    Dell Technologies Services offers a broad portfolio of support services designed to protect your IT assets and business from the unexpected.

    Extending or upgrading support coverage can help keep you up and running, while minimizing unexpected out-of-warranty expenses.

    Extend Online

    Call us at 1-877-829-8323

    Warranty Extensions & Upgrades for Business

    Business Value

    "Approximately 60% of companies surveyed are purchasing additional support services or planning to purchase support services in the next 12 months"

    - Based on a Forrester Report commissioned by Dell EMC, "Innovation Leaders Need IT Services to Drive Transformation", Feb 2019

    Maximize ROI

    Maximize ROI

    • Extend or upgrade coverage support to minimize out-of-warranty repair expenses and downtime.
    • Focus limited IT resources on high ROI initiatives while we handle support management and delivery
    • Spread the cost of an extension or upgrade over time with flexible financing options9,10
    Mitigate Risk

    Mitigate Risk

    • Extend Dell or Dell EMC ProSupport or ProSupport Plus11 for continued access to software updates and security patches – supporting a strong compliance posture
    • Maximize operational resiliency and uptime
    • Receive continued access to engineering resources, training resources and genuine Dell or Dell EMC parts
    Simplify

    Simplify

    • Extend ProSupport or ProSupport Plus to continue receiving 24x7 on-site support after remote diagnosis3 and available continuous physical onsite support with residency services
    • Continue using Dell or Dell EMC SupportAssist4 to receive proactive automatic notification of issues before they become big problems
    • Consolidate hardware maintenance contracts for 3rd party assets in your data center with Multi-Vendor Support1


    Help Me Choose

    Our portfolio of support services is designed to protect aging IT assets through the entire hardware lifecycle.

    Help Me Choose

    Multi-Vendor Support1
    • Simplify support ops by consolidating hardware maintenance management for 3rd party assets
    • Leverage Dell Technologies Services proven processes to streamline support delivery

    Post Standard Support2
    • Acts as a temporary bridge between end of serviceable life and hardware refresh
    • Includes 24x7 remote hardware support with next business day or 4hr parts and labor3

    Flexible Billing1
    • Locks in today’s pricing and allows you to pay over time
    • Add or remove tags, only pay for service the needed

    ProSupport Suite for Enterprise


    Feature Comparison Basic ProSupport ProSupport Plus
    Remote technical support 9x5 24x7 24x7
    Covered products1 Hardware Hardware Software Hardware Software
    Onsite service after remote diagnosis3 Next Business Day Next business day or 4hr mission critical Next business day or 4hr mission critical
    Automated issue detection & proactive case creation4
    Self-service case initiation and management
    Access to software updates
    Priority access to specialized support experts
    3rd party software support
    Assigned Technology Service Manager
    Personalized assessments and recommendations
    Semiannual systems maintenance

    ProSupport Suite for PCs


    Feature Comparison Basic ProSupport ProSupport Plus
    Technical support through phone and online Business Hours 24x7 24x7
    Hardware repair3 Varies Onsite Onsite
    Direct access to in-region ProSupport engineers Priority Access
    Single resource for software and hardware expertise5
    Command center monitoring and crisis management
    SupportAssist and TechDirect technology enabled features for your Dell fleet4
    • Self Service case management and parts dispatch
    • Proactive automated issue detection, notification and case creation
    • Visibility of asset base for easy management and alerts
    • Early detection of performance issues with hardware and software utilization
    • PC optimization with remote resolution (BIOS & drivers)
    • Predictive automated issue detection for failure prevention
    Technology Service Manager, support history and contract reporting8
    Hard drive retention after replacement6
    Repairs for accidental damage like drops, spills and electrical surges*


    Resources & Contacts

    Extend or Upgrade

    Manage your service contract online or

    Manage your System

    Get info on service contracts, available downloads, system upgrades and more

    No Warranty? No Problem

    Expert help with hardware or software issues, virus removal and more

    1. Availability can vary by product and region. Minimum purchase threshold must be met for Flexible Billing eligibility
    2. Post Standard Support is for hardware support only. Software, hot fixes, firmware, OS, hypervisors and consumables are not included. Dell EMC will use commercially-reasonable efforts to replace standard batteries, which may be limited in countries with import restrictions
    3. Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following completion of Remote Diagnosis. Availability varies. See dell.com/servicecontracts/US.
    4. SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.
    5. Software support with collaborative 3rd party assist.
    6. Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro.
    7. Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year. See dell.com/servicecontracts. 30-day waiting period applies if service purchased after purchase of the supported product. Waiting period does not apply to renewals if purchased prior to expiration of preceding term.
    8. Available for ProSupport Plus customers with 500 or more ProSupport Plus systems. Customers must commit to purchase 1,000 Dell client assets with ProSupport Flex within 12 months.
    9. Dell Business Credit: Offered to business customers by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of the new balance shown on the monthly billing statement.
    10. Payment solutions provided and serviced by Dell Financial Services L.L.C. or its affiliate or designee (“DFS”) for qualified customers. Offers may not be available or may vary in certain countries. Where available offers may be changed without notice and are subject to product availability, applicable law, credit approval, documentation provided by and acceptable to DFS and may be subject to minimum transaction size. Offers not available for personal, family or household use. Restrictions and additional requirements may apply to transactions with governmental or public entities.
    11. Availability and terms vary by region and product. See dell.com/servicecontracts/global
    
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