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    KEMP Basic Support - Extended service agreement - replacement - 1 year - for P/N: LM-GEO

    $750.00
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    Manufacturer part EB-LM-GEO | Dell part A7059075 | Order Code a7059075 | Kemp Technologies
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    Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

    Quick Specs


    Type
    Extended service agreement
    Service Included
    Replacement
    Full Contract Period
    1 year
    Designed For
    P/N: LM-GEO

    General


    Service Included
    Replacement
    Full Contract Period
    1 year

    Details


    Service & Support
    • Extended service agreement - replacement - 1 year
    • Technical support - phone consulting - 1 year - response time: 1 hour - availability: 10 hours a day / Monday-Friday - severity level 1
    • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 10 hours a day / Monday-Friday - severity level 2
    • Technical support - phone consulting - 1 year - response time: 4 hours - availability: 10 hours a day / Monday-Friday - severity level 3
    • Technical support - phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day / Monday-Friday - severity level 4
    • Product info support - e-mail consulting - 1 year - availability: 10 hours a day / Monday-Friday
    • New releases update - 1 year

    Compatibility Information


    Designed For
    P/N: LM-GEO

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