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    Support for Business PCs

    Dell was once a small company. We get it.

    We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

    With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together… and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

    Shop PCs with ProSupport & ProSupport Plus

    Contact Sales

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    Support for Business PCs

    Help Me Choose

    Feature comparison Base Warranty ProSupport ProSupport Plus
    Technical support through phone, chat (US) and online Business hours 24x7 24x7
    Onsite service for repairs1
    Direct access to in-region ProSupport engineers
    Single resource for software and hardware expertise7
    Command center monitoring and crisis management
    Retention of hard drive after replacement3
    Repairs for accidental damages like drops, spills and electrical surges4
    Proactive, automated issue detection, notification and case creation through SupportAssist technology2
    Predictive issue detection for failure prevention through SupportAssist technology
    Virus/malware removal and PC optimization through SupportAssist technology

    ProSupport Plus

    Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

    No time for downtime2

    ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

    It’s a safe bet, we’ll call you first6

    Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
    We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

    Free your time and your mind
    Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

    Protect your assets and your data3,4

    Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.

    Can pay for itself with just one incident

    ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.


    Download ProSupport Plus Datasheet

    ProSupport

    ProSupport

    Change happens fast; support is available now

    We know you have a business to run and no time for IT issues. ProSupport Plus gives you 24x7 support, whether you’re at home or in the office. In fact, we’re always watching for issues so they don’t slow you down. You stay focused on growth. We’ll take care of IT. Learn more


    Why choose Dell ProSupport Plus? Download ProSupport Datasheet

    SupportAssist

    Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime7 and focus on what’s important. We’ll take care of any IT issues.

    • Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
    • Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

    SupportAssist varies depending on plan level.

    Learn more about SupportAssist


    Accidental Damage

    Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

    Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
    • Convenient support hours
    • No hidden fees for repairs
    • Single point of contact for Dell warranty support
    Download Accidental Damage Datasheet


    Disclaimers

    1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

    2Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

    3Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro..

    4Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

    5SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

    6Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

    7Software support with collaborative 3rd party assistance.

    824x7 support: In some countries, hours for in-region support may vary. Support after local business hours may be provided in a language other than the local language.

    9Advanced Exchange: Dell will send you a replacement monitor the next business day in most cases, if deemed necessary after phone/online diagnosis. Shipping times may vary by location and for monitors 55” and above. Fee charged for failure to return defective unit. See dell.com/servicecontracts/global
    
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    ^Dell Business Credit: Offered to business customers by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of the new balance shown on the monthly billing statement. Dell and the Dell logo are trademarks of Dell Inc.

    *Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date; Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date rewards balance. Bonus rewards on select purchases identified at dell.com/businessrewards or by calling 800-456-3355. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Rewards cannot be earned or applied for PC as a Service items. Expedited Delivery not available on certain TVs, monitors, batteries and adapters and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Find out additional information about the Dell Rewards program at Dell.com/businessrewardsfaq.

    *Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See dell.com/returnpolicy.

    *Offers subject to change, not combinable with all other offers. Limit of 5 units per order. Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

    Certain restrictions apply. Assumes product is available. Any promotional offer is limited-time and intended for qualified customers. Offers, including those at Dell.com may vary, are subject to credit approval and may be changed without notice. PROMOTION DOES NOT INCLUDE printer cables, toner, warranty or any peripheral items. Refurbished and/or used purchases do not qualify for promotions. Promotional financing is made available to Dell Direct customers only and is not combinable with other Dell, DFS or other vendor offers.

    Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

    © 2018 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.
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