Dell™ ProSupport™ — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs 24x7? Choose Dell ProSupport to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 24x7 access to Dell-certified technicians.
|Dell ProSupport Service Model|
|Dell ProSupport||Dell ProSupport for IT|
Designed for organizations with limited or no dedicated IT staff.
Designed to provide tech-to-tech support for IT professionals, database administrators and internal service desks or helpdesks.
- 24x7 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton AntiVirus™, Microsoft® Office, Microsoft Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop® and Adobe Acrobat®.
- Access to a certified technician in two minutes or less
- 24x7 direct access to Dell Expert Centers
- Fast-Track Dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PROACTIVE |
|Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour on-site service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process and emergency dispatch.||Data Management and Protection|
- Keep Your Hard Drive helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Proactive Maintenance — Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.|
Remote Advisory Options — Provides telephone and internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, virus remediation and more.
Enhanced installation and configuration with Dell professional project management and documentation. A project manager will be acting as the single-point-of-contact for the entire installation project from presite audit to coordination of the installation and delivery of post-project documentation.Comprehensive Training
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.