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SonicWall Support 8X5 - extended service agreement - 1 year - shipment

Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Support 8X5 is an annual service that includes return to factory replacement for defective hardware, telephone or web-based support during local business hours, access to SonicWall's electronic support tools, all software and firmware updates and upgrades.

Tech Specs


General
Service Included
Advance hardware replacement
Location
Shipment
Return Shipment
At manufacturer expense
Full Contract Period
1 year
Response Time
Next business day
Covered Configurations
Appliance with up to 100 users license

Details
Service & Support
  • Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
  • Extended service agreement - phone consulting - 1 year - availability: 8 hours a day / Monday-Friday
  • Extended service agreement - web support - 1 year - availability: 8 hours a day / Monday-Friday
  • Extended service agreement - web knowledge base access - 1 year - availability: 8 hours a day / Monday-Friday
  • New releases update - 1 year

Compatibility Information
Designed For
SonicWall Secure Mobile Access 400


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