Dell ProSupportDesigned to address the technology challenges you face today.
Dell™ ProSupport™ starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 7x24 direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
Don’t have an IT staff? Dell ProSupport for End Users
|SPEED OF RESPONSE||PROTECTION||PROACTIVE|
|Mission Critical 4-hour Onsite Service — Priority on-site service to get you back up and running fast|
Specialised Onsite Options — Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for laptops include:
- Onsite Parts Management to help minimise downtime by having parts at your fingertips.
- Onsite Personnel to augment your IT staff.
- Onsite Diagnosis for accelerated troubleshooting
|Asset Management and Protection |
Data Management and Protection
- Accidental Damage Protection* repairs or replaces accidentally damaged systems
- Keep Your Hard Drive* helps you retain control of sensitive data
- Hard Drive Data Recovery provides data recovery from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Enterprise-wide Contract — Provides enhanced proactive capabilities through: |
- Designated service delivery manager
- Performance benchmarking and custom reporting
- Planning and assessments
is designed for organisations with limited or no dedicated IT staff. End users receive 24x7 direct break-fix hardware support plus “how-to” support on popular software applications, such as Norton AntiVirus™, Microsoft® Office, Microsoft® Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop and Adobe® Acrobat®. To purchase Dell ProSupport for end users, please contact your Dell Sales Representative.
|Customisation and Set up|
Our end-to-end deployment services are designed to simplify and accelerate the customisation and utilisation of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.Learn MoreManaged Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of accountability.Learn MoreCustom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services, such as custom configuration, consolidation and integration in our factory.Learn MoreImageDirect
ImageDirect™ is a web-based, hosted image management service that enables customer to easily create, manage and load custom images for Dell commercial client systems.Intel AMT and Intel vPro Support
AMT and Intel®
vPro™ customers, new deployment service options, such as unique password pre-population, preconfigured management settings, and no-touch deployment can help ease deployment concerns while saving time and money.Advanced Configuration Services
With Advanced Configuration Services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive, select boot order, change BIOS settings and modify various standard software configuration settings.
Asset Recovery Services
Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.