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Services Resource Library

Welcome to the Dell Services Resource Library. Use the navigation above to filter the topics you are interested in.

  1. prosupport-enterprise-suite-brochure.PDF

    ProSupport Enterprise Suite Brochure

    30/11/2018

    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

  2. Supporting the Complex Data Center White Paper

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

  3. Infographic: Dell PC as a Service

    Infographic: Dell PC as a Service

    PC as a Service adoption is happening quickly. Explore this infographic and understand some of the reasons why it is a beneficial flexible consumption model to consider and the details about Dell PC as a Service.

  4. Click to view pdf

    Comprehensive Software Support: Client and Enterprise

    13/11/2018

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

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    ProSupport Collaborative Assistance List

    21/09/2018

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

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    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

  7. Basic Deployment Datasheet

    Basic Deployment Datasheet

    12/09/2017

    Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.

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    ProDeploy Client Suite Brochure

    19/09/2018

    The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.

  9. ProDeploy-for-Client-Datasheet

    ProDeploy Datasheet

    11/10/2018

    Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.

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    ProDeploy Plus Datasheet

    15/10/2018

    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  11. prodeploy-client-suite-brochure.pdf

    ProDeploy Client Suite Brochure

    13/11/2018

    The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.

  12. prodeploy-for-client-datasheet.pdf

    ProDeploy Datasheet

    Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.

  13. basic-deployment-datasheet.pdf

    Basic Deployment Datasheet

    Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.

  14. prodeploy-plus-datasheet.pdf

    ProDeploy Plus Datasheet

    Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.

  15. ProSuppport Software Support Services

    ProSupport Software Support Services

    Learn more about Dell ProSupport Software Support services.

  16. Dell_EMC_ProSupport_One_Data_Center.pdf

    ProSupport One for Data Center

    01/09/2016

    ProSupport One for Data Center with EMC Secure Remote Services and SupportAssist significantly reduces IT effort.

  17. prosupport-collaborative-software-assistance-list-enterprise-and-end-user.pdf

    ProSupport Collaborative Assistance List

    13/08/2018

    Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments.

  18. Dell ProSupport for PCs Suite Brochure

    Dell ProSupport for PCs Suite Brochure

    20/06/2018

    Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive.

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    Dell ProSupport Plus DataSheet

    27/03/2018

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  20. A Principled Technologies report: Hands-on testing

    A Principled Technologies report: Hands-on testing. Real-world results.

    26/03/2018

    Bring new systems to production readiness faster and with less effort from in-house administrators. With ProDeploy, a Dell EMC-certified engineer installed and configured a complete virtualization environment faster and more efficiently than an in-house administrator deployed the same solution using in-house processes.

  1. connected-configuration-video.jpg

    Connected Configuration Video

    The Dell™ Connected Configuration service lets you put an instance of your system management software such as Microsoft SCCM inside our facilities. Via a secure VPN connection, you now can get direct access to servers in the Dell Configuration Centers where you can complete all of your configuration tasks. Dell Connected Configuration Service allows imaging, changing BIOS settings, partitioning hard drives, loading third party software and applications and installing the latest drivers and patches as set up in your own customized task sequence. You will also be able to complete configuration tasks such as domain join that traditionally only could be performed when the system is present in your own network.

  2. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  3. configuration-center-video.jpg

    Deployment Services Video

    To simplify deployment, ensure consistency and maximize up time, look to Dell Services. Learn how we provide these services globally starting with our configuration centers in the Netherlands, Australia, and the USA. At these facilities, configuration experts ensure your systems are pre-configured and ready to go out of the box. Your company receives fully functional systems shipped directly from the factory ready for installation and use by your employees. You will take a tour of our configuration centers to see how we image systems, apply asset tags, customize BIOS settings and add custom hardware components. You will also gain an understanding of our warehousing capabilities and custom packaging services.