Welcome to the Dell Services Resource Library. Use the navigation above to filter the topics you are interested in.
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30/11/2018
Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.
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This IDC white paper outlines the importance of support services in data center environments.
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PC as a Service adoption is happening quickly. Explore this infographic and understand some of the reasons why it is a beneficial flexible consumption model to consider and the details about Dell PC as a Service.
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13/11/2018
This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..
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21/09/2018
This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.
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This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.
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12/09/2017
Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.
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19/09/2018
The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.
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11/10/2018
Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.
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15/10/2018
Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.
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13/11/2018
The Dell ProDeploy Client Suite helps you deploy PCs with greater speed, less effort and more control. You will direct every detail of your deployment with Dell’s TechDirect portal with an unprecedented level of control, automation and simplicity.
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Dell ProDeploy saves you time and money, and eliminates do-it-yourself. You’ll experience a shift from a labor intensive implementation to light-touch deployment enabled by robust upfront planning and automating configuration tasks in the factory.
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Dell Basic Deployment saves you time and resources by having systems arrive with your image loaded, BIOS configured, and asset tags applied install. All that is left for you to do is the installation and data migration.
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Dell ProDeploy Plus is an end-to-end service including every task required to get new PCs from factory to desk, up and running. Direct every detail of your deployment with Dell’s TechDirect portal which gives you an unprecedented level of control.
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Learn more about Dell ProSupport Software Support services.
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01/09/2016
ProSupport One for Data Center with EMC Secure Remote Services and SupportAssist significantly reduces IT effort.
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13/08/2018
Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments.
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20/06/2018
Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive.
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27/03/2018
ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.
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26/03/2018
Bring new systems to production readiness faster and with less effort from in-house administrators. With ProDeploy, a Dell EMC-certified engineer installed and configured a complete virtualization environment faster and more efficiently than an in-house administrator deployed the same solution using in-house processes.
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The Dell™ Connected Configuration service lets you put an instance of your system management software such as Microsoft SCCM inside our facilities. Via a secure VPN connection, you now can get direct access to servers in the Dell Configuration Centers where you can complete all of your configuration tasks. Dell Connected Configuration Service allows imaging, changing BIOS settings, partitioning hard drives, loading third party software and applications and installing the latest drivers and patches as set up in your own customized task sequence. You will also be able to complete configuration tasks such as domain join that traditionally only could be performed when the system is present in your own network.
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Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.
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To simplify deployment, ensure consistency and maximize up time, look to Dell Services. Learn how we provide these services globally starting with our configuration centers in the Netherlands, Australia, and the USA. At these facilities, configuration experts ensure your systems are pre-configured and ready to go out of the box. Your company receives fully functional systems shipped directly from the factory ready for installation and use by your employees. You will take a tour of our configuration centers to see how we image systems, apply asset tags, customize BIOS settings and add custom hardware components. You will also gain an understanding of our warehousing capabilities and custom packaging services.
