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Support Services Subscription

Consumer Support Services on a subscription basis

By choosing our Support Services on a subscription basis, you will be assured of the continued
availability of support under your service contract with no need to keep track of renewal dates. You
may cancel your subscription at any time as detailed in “Cancelling Auto-Renewal” below.

Charges and Payments

Your charges and fees are set forth on your order documentation, including the Monthly
Subscription Charge (the monthly fee for your Support Services contract, including applicable
tax).
Dell will automatically renew your subscription each month until the Eligibility End Date set forth on
your order documentation, unless your service expires or is cancelled prior to the Eligibility End
Date.
On each renewal date (as set forth on your order documentation), your payment method will be
charged the Monthly Subscription Charge. The first renewal date will be approximately one month
after your purchase of a Support Services contract on a subscription basis.

You must be current on all payments in order to receive service under your Subscription Support
Services contract. You may update your payment information by contacting Dell at the Customer
Care Phone Number 1300 303 270 or using the Dell Digital Locker
at //www.dell.com/support/software.

Cancelling Your Support Services subscription

Your auto-renewing Support Services Subscription can be cancelled any time after activation by
contacting Dell at the Customer Care Phone Number 1300 303 270 or using the Dell Digital Locker
at //www.dell.com/support/software. To ensure the Monthly Subscription Charge will not be made
for the next billable period, You must cancel your Support Services subscription at least two (2)
days prior to the renewal date.

Cancelling your subscription does not automatically cancel your Support Services contract. Instead,
your service contract will expire at the end of the current month of service for which you have paid.

Support Services Contract Terms

You may find the terms of your service contract by visiting www.dell.com/servicecontracts, choosing
your region and country and selecting the terms for the service that you purchased. Upon expiration
or cancellation of your service contract, your subscription and any applicable billing plans will
terminate as well.

From <//www.dell.com/learn/us/en/uscorp1/shared-content_solutions_dellgrmwebpage/auto-renewal-servicessubscription-billing-us>