Help Me Choose: Premium Support Plus Services

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get extraordinary support for your PC*.

Basic SupportBasic Hardware Service With Dell’s Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.
Premium Support Premium Support Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist* technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.
Includes:
  • 24x7 direct access to expert hardware and software phone support
  • Onsite support after remote diagnosis*
  • Collaborative help to resolve everyday software issues*
  • International support – help that travels with you*
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

Premium Support Plus Premium Support Plus Premium Support Plus is Dell’s extraordinary support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.
All the features of Premium Support AND…
  • Repair service for accidental drops, spills and electrical surges
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features*:
    • Proactively finds issues and contacts Dell while notifying you 
    • Predicts problems before they start
    • Automated virus and malware removal
    • Optimizes PC performance automatically

 

 





 Base Warranty Premium Support Premium Support Plus 
Technical support through phone and online* Varies 24x7 24x7
Hardware repair model* Varies Onsite Onsite
Dedicated phone queue with direct access to Dell support experts 
Single resource for software and hardware expertise 
Collaborative help to resolve everyday software issues* 
International support – help that travels with you* 
SupportAssist technology enabled features*:   
  • Proactively finds issues and contacts Dell while notifying you
 
  • Predicts problems before they start
  
  • Automated removal of viruses and malware
  
  • Optimizes PC performance automatically
 
Personalized help with software to set data backup, parental controls, and more   
Repairs for accidental damages like drops, spills and electrical surges