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Presale and Postsale FAQs:                                                                                                                

Frequently Asked Questions:

Q. I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone and chat. You can reach technical support at 1-800-387-5757. You may also chat with Dell technical support.

Q. I need to speak with customer care regarding a system I’ve already purchased/owned. What do I do?
A. Dell offers support via phone and chat. You can reach customer care at 1-800-387-5757. You may also email customer care.

Q. I've placed an order, but I still have a few questions regarding that order. Where can I direct these questions?
A. You can call our order status line at 1-800-906-3355.

Q. I received an order confirmation email, but the email did not contain an Order Number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an Order Number. If an Order Number has not been issued to you within 72 hours, call customer service at 1-800-906-3355  or email customer care.

Q. Will my system include a restore disc (reinstallation disc)?
A. Every Dell system includes a restoration disc that includes the operating system installation as well as any applications and files that were included upon purchase.

Q. I purchased a preinstalled version of Microsoft Office. Will I receive an installation disc for this Office suite in case I need to reinstall?
A. All versions of Microsoft Office offered by Dell include reinstallation discs. It is important to understand that preinstalled copies of Microsoft Office are original equipment manufacturers (OEMs) and are available for single-license use only. You can view the limitations of OEM licensing at www.microsoft.com

Q. Where can I find replacement parts for my Dell system?
A. They may be found on the Spare Parts Website.

Q. Can I trade my old system in for a discount toward a new purchase?
A. Dell does not accept trade-ins for a discount toward new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system. For more information about the Dell Recycling program, please visit www.dell.ca/smb/recycle

Q. If I live outside Canada, can I still purchase a Dell product?
A. Yes, but the Canada Dell site cannot ship to an overseas location. You will have to go to your specific country’s Dell website to purchase. This can be found by visiting www.dell.ca and selecting your country in the menu box toward the bottom of the page.