Support services

Support Services typically provide technical support and instructions on how to request a repair or replacement for certain Dell products due to defects in materials or workmanship. For customers in the Caribbean, Central and South America, to locate your warranty information please consult your country or region-specific Terms of Sale or the Warranty and Safety Information documentation shipped with your Dell product. You can also check your hardware specific warranty by selecting your country flag on the lower right corner of that page and inputting your hardware Service Tag. If you purchased hardware, software, peripherals or accessories manufactured by a third party, those products generally will be subject to a third party manufacturer’s warranty or guarantee. In addition, certain Dell or third-party services sold to you by Dell may cover third party products, as specified in the applicable service description.

For any service that requires remote diagnosis (whether online or by phone), you may be asked to access the inside of your product (where safe to do so) or to participate in troubleshooting until a cause can be isolated. The time period for dispatching a part or providing other assistance following remote diagnosis is specified in the applicable service description posted on this page.

Please note that this page includes both Dell Services and third party service contracts which are sold to you by Dell. Not all services are available for purchase on all Dell products. If no Service Description or Offer Specification is shown below, please contact your local Consumer Sales team to confirm the availability of this service in your country.