|

Support Services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Services

  1. Dell ProSupport Plus

    ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Dell Data Storage, Protection and Management

    ProSupport for Enterprise

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  3. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  4. dell prosupport services

    TechDirect

    Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently

  5. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

  6. Dell ProSupport Value-Added Services

    Specialized Onsite Services

    Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need to enhance response times, achieve your performance goals and quickly implement critical projects.

Resources

  1. Optimize for Storage

    Optimize for Storage

    13/02/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

Services

  1. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  2. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. Accidental Damage Services

    Accidental Damage Service

    Dell Accidental Damage and Repair Services keep your device up and running to get your equipment back in working order.

  4. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

Resources

  1. Click here to read PDF

    Dell ProSupport Plus DataSheet

    27/03/2018

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

Services

  1. Home PC Support Services

    Now get a hassle free support service for your PCs and tablets at home with Dell SupportAssist Technology and eliminate long phone menus and hold times.

  2. Dell Premium Support Plus

    Dell Premium Support Plus is enhanced with features that include virus removal, repairs for accidents and auto-optimizing scans to upkeep your PC's health.

  3. Dell Premium Support

    Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue.

  4. Accidental Damage Protection

    Keep your PCs or tablets up and running with Dell Accidental Damage and Repair Services. Easily repair or replace your computer and get coverage for accidents.

  5. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

  6. SupportAssist for PCs at Home

    Dell SupportAssist for PCs at home helps you in removing viruses, detects issues and optimizes settings. It also alerts you when to make the updates.

  7. Fix your PC

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.

  8. Support Services for Gaming PCs

    Dell offers a complete range of support services to keep your gaming PC running smoothly.