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Support Services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise β€” but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Services

  1. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

Resources

  1. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

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    Avoid Accidental Damage on your Dell Computer

    A great introduction for new computer owners, especially younger ones, on how to avoid damaging your new Dell computer.

  3. Click here to read PDF

    Dell ProSupport Plus DataSheet

    27/03/2018

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. Dell ProSupport Plus

    ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters β€” on your business.

  2. Optimize for Storage

    Optimize for Storage

    Optimize for Storage keeps your Dell EMC storage systems optimized and configured for year-round peak performance.

  3. dell prosupport services

    TechDirect

    Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently

  4. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

Resources

  1. Optimize for Storage

    Optimize for Storage

    13/02/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

Services

  1. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.