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Support Services

Complex environments require true enterprise-class support

With the enterprise landscape evolving at a fast pace, pressures to introduce new technologies into your IT environment have never been greater. Keeping up with maintenance costs, multiple hardware and software vendors and increasing demands of stable system applications for productive end-user performance require time and a high level of expertise, but can produce substantial benefits to your business.

It is easier to respond to IT demands and complexities when you have the right support experts by your side. With Dell Support Services, you’ll get the expert assistance, tools and technology resources you need so you can focus on business growth and staying competitive in a landscape that is ever evolving.
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Services

  1. Dell ProSupport Plus

    ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Optimize for Storage

    Optimize for Storage

    Optimize for Storage keeps your Dell EMC storage systems optimized and configured for year-round peak performance.

  3. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  4. Dell Data Storage, Protection and Management

    ProSupport for Enterprise

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  5. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

  6. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  7. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

  8. dell prosupport services

    TechDirect

    Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently

Resources

  1. Dell ProSupport Enterprise Suite Brochure

    ProSupport Enterprise Suite Brochure

    16/08/2017

    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

  2. Supporting the Complex Data Center White Paper

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

  3. prosupport enterprise

    ProSupport Plus for Enterprise Data Sheet

    16/08/2017

    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  4. SupportAssist Enterprise Frequently Asked Questions

    SupportAssist Enterprise Frequently Asked Questions

    Review frequently asked questions and their answers about SupportAssist Enterprise.

  5. Optimize for Storage

    Optimize for Storage

    13/02/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  2. dell prosupport

    ProSupport One

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  4. Accidental Damage Services

    Accidental Damage Protection

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

  5. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  6. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

  7. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

Resources

  1. Click to view pdf

    Comprehensive Software Support: Client and Enterprise

    21/09/2018

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

  2. Click here to read PDF

    ProSupport Collaborative Assistance List

    21/09/2018

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

  3. prosupport-collaborative-software-assistance-list-enterprise-and-end-user.pdf

    ProSupport Collaborative Assistance List

    13/08/2018

    Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments.

  4. Click here to read PDF

    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

  5. Dell ProSupport for PCs Suite Brochure

    Dell ProSupport for PCs Suite Brochure

    20/06/2018

    Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive.

  6. Click here to read PDF

    Dell ProSupport Plus DataSheet

    27/03/2018

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. ProSupport for Software

    Save time – Expand your comprehensive, 24x7 support from hardware to your software stack

Services

  1. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

  2. Fix Your PC

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.

Services

  1. Home PC Support Services (In Norwegian)

    Now get a hassle free support service for your PCs and tablets at home with Dell SupportAssist Technology and eliminate long phone menus and hold times.

  2. Dell Premium Support Plus (In Norwegian)

    Dell Premium Support Plus is enhanced with features that include virus removal, repairs for accidents and auto-optimizing scans to upkeep your PC's health.

  3. Dell Premium Support (In Norwegian)

    Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue.

  4. Accidental Damage Protection

    Keep your PCs or tablets up and running with Dell Accidental Damage and Repair Services. Easily repair or replace your computer and get coverage for accidents.

  5. Warranty Renewal (In Norwegian)

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

  6. SupportAssist for PCs at Home (In Norwegian)

    Dell SupportAssist for PCs at home helps you in removing viruses, detects issues and optimizes settings. It also alerts you when to make the updates.

  7. Fix your PC (In Norwegian)

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.

  8. Support Services for Gaming PCs (In Norwegian)

    Dell offers a complete range of support services to keep your gaming PC running smoothly.